The remote monitoring solution that saved a small mom pop business $$$$ using proactive technology
Use Cases and Deployment Scope
I have been using ConnectWise RMM to manage over 100 computers to make sure that latest updates are installed and that the critical servers and workstation are up and running 100% of the time. My clients can create tickets for support and the automation process is very efficient for us to quickly jump on the computer to fix whatever is needed. It is also very good at identifying computer that are acting suspiciously like they are being attacked by malware of viruses.
Pros
- Automation of actions that we as IT consultant have to routinely implement.
- Great ticketing system.
- A very good proactive instead of reactive tool for my industry.
- Notifying of strange behavior on the network or on a specific computer.
Cons
- Cost is always an issue for a small IT company like mine.
- Some automation processes are not included in this software pack which then leads us to purchase my services from ConnectWise RMM
- Risk analysis reports would be a great tool to have even though it has some capabilities the customization is difficult and confusing
Most Important Features
- Monitoring
- Patch management
- Reports for my clients
- Great visibility
Return on Investment
- reduces downtime for computers that could have been infected with zero day or malware
- reporting for clients is detailed and shows them that we are ontop of their infrastructure
- word of mouth of my clients talking to other companies of what we can do has been great on getting new customers
Other Software Used
ConnectWise Control, VIPRE, Cisco Meraki MX, Ubiquiti Networks UniFi, Ubiquiti WLAN
