#1 most frequent
United States of America
79.7%279 installations of 350
What is ConnectWise RMM?
ConnectWise RMM is built upon the Asio platform and combines out-of-the-box automation coupled with robust automation that IT solution providers can use to deliver customized services to their customers. ConnectWise RMM aggregates both software and human elements, covers the spectrum of do-it-yourself (DIY) and do-it-for-you (DFY) delivery options, and integrates an intelligent automation engine. It’s a solution that reinvents how IT solution providers adopt, interact with and manage their RMM. Key product highlights include:
Categories & Use Cases
Videos
Who Buys & Uses ConnectWise RMM
#2 most frequent
Canada
5.1%18 installations of 350
#3 most frequent
Australia
2.9%10 installations of 350
The remote monitoring solution that saved a small mom pop business $$$$ using proactive technology
Use Cases and Deployment Scope
I have been using ConnectWise RMM to manage over 100 computers to make sure that latest updates are installed and that the critical servers and workstation are up and running 100% of the time. My clients can create tickets for support and the automation process is very efficient for us to quickly jump on the computer to fix whatever is needed. It is also very good at identifying computer that are acting suspiciously like they are being attacked by malware of viruses.
Pros
- Automation of actions that we as IT consultant have to routinely implement.
- Great ticketing system.
- A very good proactive instead of reactive tool for my industry.
- Notifying of strange behavior on the network or on a specific computer.
Cons
- Cost is always an issue for a small IT company like mine.
- Some automation processes are not included in this software pack which then leads us to purchase my services from ConnectWise RMM
- Risk analysis reports would be a great tool to have even though it has some capabilities the customization is difficult and confusing
Most Important Features
- Monitoring
- Patch management
- Reports for my clients
- Great visibility
Return on Investment
- reduces downtime for computers that could have been infected with zero day or malware
- reporting for clients is detailed and shows them that we are ontop of their infrastructure
- word of mouth of my clients talking to other companies of what we can do has been great on getting new customers
Other Software Used
ConnectWise Control, VIPRE, Cisco Meraki MX, Ubiquiti Networks UniFi, Ubiquiti WLAN
ConnectWise Command - Daily use
Use Cases and Deployment Scope
We use the ConnectWise Command daily to support our clients. Mostly there are not any issues using the product. However, when there is an issue, NOC support or Product support is able to take over the issue and resolve it as long as you open a chat or call them. If you email support this issue will linger in the ticketing system.
Pros
- Notify via email issues with desktops and servers
- NOC support - Fix and Reboot option - NOC is able to resolve 99% of server related issues
Cons
- We lost some functionality with LogMeIn after moving to Command - starting services, adding users in the background on PCs
- Setting up MAC users is not easy
- resolving existing tickets in the portal - understanding the ConnectWise notes
- Account Management - Since ConnectWise took over, we have no idea who our account management team is.
- Patch Management needs more improvement
Most Important Features
- Centralized Management
- Back Ground installation of tools
- Remote access to computers and servers in single pane of glass
Return on Investment
- Command package from ConnectWise fits mostly with our objectives for our clients in a day to day operations.
- BDR Package is a great platform to manage Disaster Recover options - Sometimes hard to understand the billing options and plans
- NOC services for the servers are the best. Support is on top of the server for anything needed.
Alternatives Considered
NinjaOne (formerly NinjaRMM), TeamViewer and SolarWinds Dameware Remote Support (DRS)
Feature-Rich RMM Suite
Use Cases and Deployment Scope
ConnectWise RMM allows our organization to provide remote assistance, monitoring, information gathering and other processes for our clients that wish for us to manage their devices. It allows for a much easier time managing these systems, providing remote support, and generally managing them. We use them for a majority of our clients, and it allows us to more easily (at a glance) review their systems.
Pros
- Provides lightweight, easy to install software agent to deploy to client devices
- Robust reporting, including hardware & installed software reports
- Provides generally stable service for remote access to client devices
Cons
- The agent service used for RMM access is known to fail, and needs to be restarted on occasion
- Ongoing UI changes for 2 years, causing confusion where certain features are now located or how they work
- Needs more documentation
Most Important Features
- Easy to use remote access to client devices, on-demand
- Automated OS patching through 24/7 NOC support
- Automated server alerting, even off-hours
Return on Investment
- Quickly solve customer issues remotely, saving them (and us) money
- Patches are tested before deploying, reducing issues caused by new OS updates
- Dedicated NOC allows for quick response time to server issues
Other Software Used
ConnectWise Automate, ConnectWise Control, ConnectWise Recover
Continuum RMM at a Glance
Pros
- Server monitoring and notification
- Desktop Patch management
- Network operation center (NOC) support for projects and issue resolution
- Internal Help Desk options
Cons
- Patch testing
- Desktop Project management
- Partner Communications
Alternatives Considered
Spiceworks and Autotask
Continuum RMM - Best Bang for Your Buck
Pros
- Great customer support.
- Great at windows updates.
- Great for setting up new clients.
Cons
- Better reporting.
- Patching can still use some help.
Alternatives Considered
ConnectWise Automate (formerly LabTech)
