Conga CLM Reviews & Insights

Score8.8 out of 10

56 Reviews and Ratings

Overview

Synthesised from 61 reviews | Last Published May 26, 2026

Conga CLM is primarily used by organizations to manage the entire contract lifecycle, from creation and negotiation to tracking and storage. Reviewers leverage it to automate and enhance efficiency in contract-related tasks, with 43% highlighting its use for comprehensive contract management. Key strengths include robust approval workflows, efficient template management for document generation, and streamlined contract creation, often integrated within the Salesforce ecosystem.

While simplifying contract lifecycle management through automation and self-service creation, some reviewers report rigidity in workflow processes and navigation. Challenges also arise with the user interface, which some find not intuitive, and limitations in reporting capabilities. Despite these areas for improvement, the platform generally delivers significant time savings and improved compliance, indicating a positive overall impact on business objectives.

Pros

Efficient Approval Workflow Management
Automated Contract Generation with Templates
Streamlined Document Creation and Redlining
Centralized Contract Storage and Tracking
Integration with Salesforce Ecosystem

Cons

Rigid Workflow and Process Navigation
Non-intuitive User Interface and Experience
Limited and Unreliable Reporting Capabilities
Tedious X-Author Component Functionality
Configuring and Managing Notifications

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Conga CLM Reviews

97 Reviews

An Intelligent Solution - Conga CLM

Rating: 9 out of 10

Incentivized

June 26, 2025

Use Cases and Deployment Scope

I use Conga CLM to manage contracts efficiently in my organization. It helps out organisation with contract creation, approval workflows, and other processes like compliance tracking. Less chances of errors. The biggest problem it solves is ensuring timely approvals.

Pros

It reduces manual work, resulting in less time consumed.
Helps to maintain legal and regulatory standards.
Monitors contract milestones, renewals, and expirations. Also resulting in less time consumed.

Cons

Notifications can be annoying sometimes.
Updating the theme and giving a new visual overhaul.

Likelihood to Recommend

Organisations that handle large volumes of agreements. It streamlines contract creation, approval workflows. Conga CLM is the correct choice.

Anish Chetri

Supervisor in Product Management at Alorica (201-500 employees)

Vetted Review

3 years of experience

Conga CLM Review

Rating: 9 out of 10

Incentivized

June 16, 2025

Use Cases and Deployment Scope

We use the product for all healthcare contracting. That's the six buckets of contracting, of providers, business transactions, trade, JVs, third party vendors, research leases, and managed care. We use one contract lifecycle management system to manage all of our portfolios of contracts to not only manage our portfolio to make sure we don't lapse, but also to do our strategic betting as well as it's used to run the resource group, which is the supply chain and contracting arm for third party vendors. It's used to run our whole business case.

Pros

Tracking of compliance standards and audit standards.
The ability to have the workflow and utilize the workflow.

Cons

We're on Conga, we're on Novatus. It needs to be improved massively. They can't do anything to it. It's so old the way it was built. If you touch it, it's going to unravel. We need to move over to the CLM because whatever Conga Novatus, it can't support what we need. We're talking about through an RFX bit about what that future state will look like.

Likelihood to Recommend

Well the product that we're currently on is not well suited for parallel processes. It's more well suited for one process that governs rules are, especially for a big corporation like us that has to outsource through a technology department to do all the changes in the upkeep. It's a lot with that old system. I can't really say on the new system what we're going to be like because we haven't really done it yet, but I would not ever suggest my move to what we're at now because it's so outdated.

Verified User

Director (10,001+ employees)

Vetted Review

8 years of experience

Conga CLM Contract Management Improved solutions

Rating: 9 out of 10

Incentivized

June 11, 2025

Use Cases and Deployment Scope

We have been using Conga CLM to automate our contract management processes. Having spent a fair degree of years researching for a cloud based platform that offers a comprehensive solution our organisation finalized on CLM. The usecase that Conga CLM provides is managing contracts from creation to expiration, this has helped our company improve our efficiency and reducing the risk. Further, Conga has helped us with their single depository feature which has greatly ensured us with timely access and sharing consistent information across various departments.

Pros

Easy to integrate with other software tools like Salesforce
Automate Manual tasks reducing time and risk
Providing solution to contract management by enabling a single depository to access all information
Timely support from the Customer team of Conga available for any queries related to integration or issues faced.

Cons

Despite providing a single depository they can add some more features more AI automated solutions to improve UI experience of customers like myself

Likelihood to Recommend

If you're a Medium size enterprise looking forward to improve your contract management integration of this platform massively is a life-saver providing solutions to improve document storage by providing a single depository of all contracts with easy access, improving reduced storage thanks to cloud and saving time to access having needed to only open this depository with all the necessary documents. Further, they provide AI automated solutions that has made it easier to integrate and their timely help.

Verified User

Professional in Information Technology (201-500 employees)

Vetted Review

1 year of experience

Conga Got me more time

Rating: 7 out of 10

Incentivized

May 8, 2025

Use Cases and Deployment Scope

Teledyne uses Conga to process and store contracts for our contracts and subcontracts as a seller and a buyer company. It creates the contract using a template and even interfaces with Navex Risk Rate to help with the due diligence process of screening entities and for denied parties. It can also gather approvals and signatures. IT leads the user through the process of using templates and getting approvals to get to the DocuSign stage. Our company currently requires use of the application for every contract.

Pros

gather signatures
gather approvals
lead users through the process

Cons

being able to go back in the process if you mess up
more hints about what needs to be done at each stage
the responsabilities tab is currently duplicating users

Likelihood to Recommend

Conga allows users to process contracts from creation to recordkeeping.

Verified User

Employee (201-500 employees)

Vetted Review

1 year of experience

Tracking and maintaining various levels of data throughout the contracting process

Rating: 8 out of 10

Incentivized

May 8, 2025

Use Cases and Deployment Scope

As all of our sales and contracting processes are through the Salesforce system with Conga CLM we are able to manage and keep customer data easily and track many components that are needed for various levels of the company.

Pros

Tracking and maintaining various levels of data throughout the contracting process
Our ability to do more redlining through the contracting process within the system.
Allowing for controls in generating documents

Cons

Some of the decisions that are made when creating an agreement can cause some questions or confusion, such as how configurations "save"
A better way to allow for revisions that transition forward (as we have written our own revision process.)

Likelihood to Recommend

With having all of our contracting through the Salesforce system, the ability to allow our legal teams to do more with generating documents, have controls over redlines, etc is ideal. When sales needs to make additional revisions to the underlying data, however, it can be lacking in strong tools.

Cindy Barber

DevOps in Information Technology at Iron Mountain (501-1000 employees)

Vetted Review

4 years of experience

Conga CLM on top of its game

Rating: 10 out of 10

Incentivized

May 8, 2025

Use Cases and Deployment Scope

Implemented Conga CLM for various customers and solved agreement management and approval challenges and also esignature integrations and lots of custom workflows . template builder and smart clauses and clause library and contract activation and custom workflows. signature integrations and custom workflows for contracts and agreement activation, both parallel and sequesntial approval.

Pros

Approval management
Renewals
Amendments
Clauses library
Smart clauses

Cons

Easier to configure Parallel and sequential approvals

Likelihood to Recommend

Buy side/ procurement departments and sell side/ Sales departments managing various types for contracts or agreements AToE customers , suppliers etc. well suites for managing contracts involving multiple stakeholders or departments like sales, IT, Legal, procurement , Executive group etc. Approval configurations and signature integration for activations contracts and renewals and amendments

Verified User

Project Manager in Professional Services (51-200 employees)

Vetted Review

3 years of experience

Conga CLM review in MedTech

Rating: 9 out of 10

Incentivized

May 8, 2025

Use Cases and Deployment Scope

We use Conga CLM for contract workflow management, contract generation & negotiation, contract analytics. The main business problems CLM addresses is standardization across our organization. We have over 70k employees at BD, and we use Conga CLM for all of our Business Units to create a harmonized process and data repository for contracting.

Pros

Data Capture
Workflow Management

Cons

Change management with XAuthor for Word

Likelihood to Recommend

Conga CLM is well suited for large organizations who want to have a single repository and workflow for contract administration. It is suitable where there are standard workflows, or request processes, that are otherwise done manually. It is not suited for certain smaller use cases where the ROI would not be recognized against license costs.

Verified User

Manager in Information Technology (10,001+ employees)

Vetted Review

4 years of experience

Conga CLM Review at Conga Connect

Rating: 8 out of 10

Incentivized

May 8, 2025

Use Cases and Deployment Scope

Conga CLM is the repository for our Product contracts for numerous segments within our organization. The CLM integrates with the CPQ to streamline document processing and saves time and fewer communication with the review and approval flows. it also provides necessary data that is used for reporting purposes that we didn’t previously have.

Pros

Store data for reporting
Makes the document signature process easier
Customization of agreement records to fit various segments

Cons

Document version control
Ability to send pdf documents for review
Shared document review ( multiple people sharing)

Likelihood to Recommend

I would recommend the CLM as an excellent repository for agreements. The user experience is easy to learn and understand. You can track expirations, products and specific content that can be used by various stakeholders. The entire contract administration can be streamlined and provide users time to do other projects and tasks

Verified User

Manager (5001-10,000 employees)

Vetted Review

2 years of experience

Looking forward to Conga Contracts on the Advantage Platform

Rating: 5 out of 10

Incentivized

May 8, 2025

Use Cases and Deployment Scope

repository, approval workflows, contract signing. Automates our templates, request process and provides visibility into where contracts are in the process.

Pros

contract requests by users, including attaching contract docs
automated contract workflows that can change based on type of contract, value of contract, etc.
eSignature integration with DocuSign. Docs are signed and uploaded automatically back to Conga.
Creation Templates are automated based on type of contract chosen. They automatically fill in information such as company names, dates and signatories.

Cons

AI functionality would be great to add to the Conga Contracts application.
more flexible workflows, where you can add a reviewer on the fly.
canned reporting - need to be created manually.

Likelihood to Recommend

Most functions work but things are slow and less automated than CLM on the platform. We are still waiting on all of the functionality to be added to the CSM Advantage platform as well as the AI, before we migrate.

Verified User

Manager in Legal (51-200 employees)

Vetted Review

11 years of experience

Classy Conga CLM

Rating: 7 out of 10

Incentivized

May 8, 2025

Use Cases and Deployment Scope

We use Conga CLM to process contracts. Conga walks users through the process of creating(using Templates), editing, and approving (via Docusign) the contracts enabling streamlined process from creation to signature.

Pros

Tracts steps of contracts process
Gives prompts for steps
allows users to track process in real time
record keeping

Cons

being able to change directions mid-process. we need a way to go back or undo steps. once , I had my manager accidentally hit the override button and I was unable to revert back to getting Docusign signatures.

Likelihood to Recommend

Processing COntracts

sara pietruk

Senior, Contracts Admin. in Legal at Teledyne (501-1000 employees)

Vetted Review

1 year of experience