Based on 8 verified reviews published in the last 18 months
TrustRadius Community Insights are summaries of user sentiment data from TrustRadius reviews and, when relevant, HG Insights data.
Overview
Synthesised from 8 reviews | Last Published May 26, 2026
Conga CLM is used by Professional, Scientific, and Technical Services firms to manage their entire contract lifecycle, from initial intake and negotiation through signing and repository management. In TrustRadius reviews, it helps these project-centric organizations streamline client agreements, intellectual property, and service delivery terms. Its automation capabilities and custom workflows are key for reducing manual effort and allowing highly skilled professionals to focus on core client work, which is critical for profitability in this sector.
While reviewers appreciate the platform's ability to simplify contract generation and accelerate legal reviews, initial configuration and setup are frequently cited as challenging, with 2 of 7 reviewers specifically noting difficulties. This can impact rapid deployment and integration into existing project management workflows. Despite these setup complexities, the overall sentiment indicates that Conga CLM significantly enhances operational efficiency and mitigates contractual risks for professional services firms.
Pros
Streamlined end-to-end contract lifecycle management for client engagements.
Automation of contract processes, freeing up billable professional time.
Enhanced compliance and reduced legal/financial risk for sensitive client data.
Customizable workflows to adapt to diverse project structures and client needs.
Accelerated legal review and e-signature integration for quicker client onboarding.
Cons
Complex initial configuration and setup, potentially delaying time-to-value.
Challenges in easily customizing advanced approval flows for bespoke contracts.
Potential friction in integrating seamlessly with existing project management systems.
Navigating advanced features like AI solutions may require additional effort.
Implemented Conga CLM for various customers and solved agreement management and approval challenges and also esignature integrations and lots of custom workflows . template builder and smart clauses and clause library and contract activation and custom workflows. signature integrations and custom workflows for contracts and agreement activation, both parallel and sequesntial approval.
Pros
Approval management
Renewals
Amendments
Clauses library
Smart clauses
Cons
Easier to configure Parallel and sequential approvals
Likelihood to Recommend
Buy side/ procurement departments and sell side/ Sales departments managing various types for contracts or agreements AToE customers , suppliers etc. well suites for managing contracts involving multiple stakeholders or departments like sales, IT, Legal, procurement , Executive group etc. Approval configurations and signature integration for activations contracts and renewals and amendments
VU
Verified User
Project Manager in Professional Services (51-200 employees)
We are a partner that implements Conga for customers. We work with several Clm products and conga is one of our favorites. The customization it is capable of allows us to configure a system to suite any of our clients needs.
Pros
Conga composer
Rules and logic
Integrations
Cons
Make config easier, should be able to select fields/variables instead of remembering them and typing in.
Likelihood to Recommend
Conga is one of the best clm platforms available
VU
Verified User
Consultant in Professional Services (11-50 employees)
I lead the IT team responsible for implementing & supporting the Conga CLM solution at WWT. We have established long standing relationships at Conga and consider our account team as true partners. We look forward to getting past our current hurdles implementing Ai solutions as we continue to evolve.
Pros
Contract creation
Workflow
Approvals
Cons
CCI
Copilot
Likelihood to Recommend
Our account team, customer success, and product team relationships are strong. However. We have not had the same experience with Congas professional services.
VU
Verified User
Technician in Information Technology (10,001+ employees)
Conga is used by various departments in our organization. CLM helps streamline processes and creates an actionable repository for our contracts, which we can then leverage our data to make informed decisions.
As an Administrator, I am using Conga CLM on a daily basis. I am using Conga CLM for Managing contracts. Conga CLM reduces too much of manual work and it saves my time. Also, we have integrated Conga CLM with X Author. By using this, we are easily modifying and Updating the Contracts. Conga CLM is an efficient contract management tool.
Pros
Integration with other tools
Ease of Use
Managing contracts
Cons
User Interface Not much interactive
User needs to have some technical Knowledge to use this
Hard to set up
Likelihood to Recommend
I have to send contracts for approval. In Conga CLM, there is a feature named Submit for Approval. By using this, I am sending the contracts for approval where I can easily enter the name of Approver, and when I submit it , it will redirected to the Approver. Such a great functionality.
