Easy to Use, But Customer Service Needs Improvement
Use Cases and Deployment Scope
This is the Health Savings Account solution we chose to offer company-wide with our health insurance benefit plan. It works in conjunction with Medical Mutual health insurance, and provides a nice way for users to receive contributions and manage disbursements. The simple interface provides a relatively easy experience for users.
Pros
- Provides educational resources for HSA members
- Easy to send in a contribution
- Nice reporting feature
- Allows direct payments to providers
Cons
- Security was an issue for us
- Customer service lacked follow through on a fraud matter
- Tricky to confirm contributions for a prior year are recorded correctly
Most Important Features
- Ease of use
- Reporting
- Ability for user to self-service
- Security
Return on Investment
- Employee NPS rose 3 points once we moved to an HSA
- Employee retention has improved
- Easier to attract new employees
