CommPeak Dialer

Using Predictive dialing, contact centers can reach more leads and connect their leads with the best skilled agents for better conversion. CommPeak’s dialer also features flexible workflows, adaptable dialing strategies, real-time visibility, and omnichannel reach.

• With intelligent call routing, agent availability is predicted in parallel to answer rates and adjusts call ratios accordingly.

• Pipelines get optimized with lead management capabilities namely the ability to connect leads with the most suitable agents.

• The dialer's analytics increase control with visibility into agent performance, lead flow and operations.

• Its customized setup includes workflows and campaign rules, helping campaign goals to be reached.

• And if callers aren’t picking up phone calls, CommPeak supports omnichannel engagement by going beyond voice communication with messaging channels including SMS and WhatsApp.