A prudent tool that is effective in tracking changes to SI from a simple routine to the start of production.
Use Cases and Deployment Scope
The best hub to build a single solution that covers various customers while protecting the confidentiality essential to every organization. Designed by very professional IT people to manage the complex shared infrastructure. Has the ability to analyze the impact of an incident or a change on various services and contracts that you have to fulfill.
Pros
- Change management.
- Fully configurable configuration management.
- Service and contract management.
Cons
- CSV import tools for any data.
- Data synchronization.
- Graphical impact analysis.
Most Important Features
- Consistency audit to check data quality.
- Configurable SLA management.
- Help desk and incident management.
Return on Investment
- Has tickets that report requests and bugs .
- Has documentation that covers official extensions.
- Customizable CMDB.
- Guidelines.
Alternatives Considered
SysAid
Other Software Used
SysAid
