What is iTop?
iTop service management is an open-source, web-based ITSM and CMDB platform that aligns with ITIL best practices. Originally developed as an open-source project, iTop has continually evolved to address the challenges of modern IT management. The software offers a real-time, 360° view of all of an organization's IT assets and incidents in one place, with the goal of reducing downtime and improving the efficiency of support teams. It can also be used to manage multi-client environments and streamline collaboration across departments.
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Technical Details
| Deployment Types | On-Premise, SaaS |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
| Supported Countries | Global |
FAQs
What is iTop?
Combodo is an editor of ITSM open source solutions headquartered in France. In addition to advising and assisting companies in ITIL to improve their services and better control their information system, they offer iTop, their flagship open source ITSM software solution.
How much does iTop cost?
iTop starts at $0.
What are iTop's top competitors?
Zendesk Suite, Jira Service Management, and GLPI are common alternatives for iTop.
What is iTop's best feature?
Reviewers rate Change requests repository, Change calendar, and Service-level management highest, with a score of 10.