OneContact Contact center
Pros
- Call Flow, ACD and IVR.
- Dynamic platform with the possibility to integrate with the client existing solution.
- Was built to stand alone, with no need for a supporting PBX, or a advanced reporting module.
Cons
- The need to have a Microsoft SQL Server 2012/2014 Standard in order to save the media interactions.
- The email module needs a little more work.
Return on Investment
- It has a low initial CAPEX
- It has low maintenance
- The manufacterer support can be a considerable cost.
Other Software Used
Cisco Unified Communications Manager (Call Manager), Cisco Hosted Unified Communications Services, Cisco Unified Contact Center