OneContact Contact center
Rating: 8 out of 10
IncentivizedUse Cases and Deployment Scope
We are currently using Collab OneContact as a CCaas for our corporate and SMB clients on a license resale policy. This platform is a robust and scalable solution that answers the requisites of the modern contact center solutions without the need to have a PBX supporting its Call Flow and ACD. If you want to connect OneContact to a owned PBX solution, you can do it using its SIP Connector.
Pros
- Call Flow, ACD and IVR.
- Dynamic platform with the possibility to integrate with the client existing solution.
- Was built to stand alone, with no need for a supporting PBX, or a advanced reporting module.
Cons
- The need to have a Microsoft SQL Server 2012/2014 Standard in order to save the media interactions.
- The email module needs a little more work.
Likelihood to Recommend
Collab OneContact is an all around platform that can be used in any situation. It can be used in situation where there isn't a PBX. I've seen some solutions where the platform is integrated, using SIP with a CUCM.
RF
Rui Ferraz
Technical Consultant in Product Management at Portugal Telecom (10,001+ employees)
Vetted Review
4 years of experience