Cognito Forms Reviews & Insights

Score9.2 out of 10

28 Reviews and Ratings

Community insights

TrustRadius Insights for Cognito Forms are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy to use: Users have found Cognito Forms to be user-friendly and straightforward, making it accessible even for those with little experience in form building.

Versatile: Many users appreciate the wide range of options and tools offered by Cognito Forms, allowing them to create any type of form they need. The intuitive syntax makes it easy to understand and create forms for various purposes.

Powerful product with a user-friendly UI: Reviewers are impressed with the powerful capabilities of Cognito Forms, which allows them to effortlessly build complex forms. They also commend the user-friendly interface, as well as the excellent uptime and responsive customer service.

Cognito Forms Reviews

3 Reviews

Mid-sized Companies (51-1,000 employees)

Cognito Forms is the business

Rating: 9 out of 10

Incentivized

January 7, 2025

Use Cases and Deployment Scope

We use Cognito Forms for various instances including surveys, but most recently have incorporated it into a Employee Recognition and Rewards program. Cognito Forms allows for highly customisable workflows and really adds value where we would have needed to go and pay for a platform or specific software. We have been really happy with the results

Pros

Branching Scenarios
Workflows
Surveys

Cons

It isnt the most user friendly if you have someone who isnt experienced
Learning curve is pretty high
Should be easier to customise the formatting

Likelihood to Recommend

The ratio between functionality and learning curve makes Cognito Forms a must. While it may take a while to learn, once you have, the stars are the limit.

Verified User

Professional in Human Resources (Wholesale company, 201-500 employees)

Vetted Review

5 years of experience

Wonderful, but a maintenance headache

Rating: 10 out of 10

Incentivized

February 1, 2022

Use Cases and Deployment Scope

We run professional certification programs for senior Architects, Data Scientists, and Technical Specialists. We use Cognito Forms to collect candidate information including descriptions of experience and demonstrations of skill. We have business rules regarding dates, levels of seniority, areas of expertise, etc. We also use Cognito forms for subject matter experts to record their reviews of the candidates' applications, and we use them to gather the findings of peer review boards that interview candidates. In addition, we use the forms' lookup and workflow capabilities to select the reviewers and route candidate forms to them

Pros

Powerful conditional logic for controlling visibility, optionality etc
Lookups to provide access to lists from other forms, plus filters to select valid entries
Email based workflow, and the ability to open pre-filled forms from links in the email
Responsive and knowledgable support by email
The ability to structure a form into sections, and sections within sections, to group related fields together for naming and reference, and for copying/pasting within the form

Cons

We have families of forms with a mix of unique parts and common functionality. Cognito has no ability to copy a field or a section (set of fields) between forms. If you need to update the common functionality, you have to do it separately for each affected form.
It seems that the (large and impressive) functionality has outgrown the capabilities provided to manage sets of complex forms that exploit this functionality - such as copying and pasting between forms or being able to define a section in one place and have it appear in many forms (#include)
The documentation is incomplete - often have to discover how things work by trial and error
A spell checker for content would be nice!

Likelihood to Recommend

It's excellent for small sets of forms, from simple to highly complex It's not good at scale. With over 170 forms now, we desperately need some way to manage and maintain shared content once Cognito does not help. Their approach is that you can copy a working form (great) and modify it to create the next one. That's how we've got so many forms...

James de Raeve

GM India and VP Certification at The Open Group (Computer Software, 51-200 employees)

Vetted Review

3 years of experience

View profile

Cognito Forms is a Great system and easy to use!

Rating: 9 out of 10

Incentivized

March 5, 2020

Use Cases and Deployment Scope

We use Cognito Forms for several different purposes. In HR, I use it for new hires, temps, employee changes, and terms. We are required to track new hires, set-up security information, door access, what computer systems they need, etc. We use that form to add and edit every time there is a change to that employee and for termination. The company uses it for order forms, marketing, quality, security, etc.

Pros

New Hire Form - It announces the new hire and provides direction to several departments on their needs, computer, phone, security level, etc.
Terminations - We use it to shut off security, badges, computers, track phone, electronics, etc.
Temp Form - It provides an avenue to enter them into our payroll system for tracking hours, also, for the start and end dates.

Cons

I am happy with Cognito Forms. I have not found any issues.

Likelihood to Recommend

I would definitely recommend Cognito Forms to any colleague or business. I think it has the excellent capability of tracking things, simplifying a process, having a set process. Have everyone on board using the same forms or ways of transmitting information to one another. We will continue to use and find additional ways to utilized Cognito Forms.

Verified User

Representative in Human Resources (Printing company, 51-200 employees)

Vetted Review

2 years of experience