Cognito Forms Reviews and Ratings

Rating: 9.2 out of 10

Score

9.2 out of 10

Community insights

TrustRadius Insights for Cognito Forms are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Easy to use: Users have found Cognito Forms to be user-friendly and straightforward, making it accessible even for those with little experience in form building.

Versatile: Many users appreciate the wide range of options and tools offered by Cognito Forms, allowing them to create any type of form they need. The intuitive syntax makes it easy to understand and create forms for various purposes.

Powerful product with a user-friendly UI: Reviewers are impressed with the powerful capabilities of Cognito Forms, which allows them to effortlessly build complex forms. They also commend the user-friendly interface, as well as the excellent uptime and responsive customer service.

Reviews

6 Reviews

Cognito Forms is the business

Rating: 9 out of 10

Incentivized

January 7, 2025

Use Cases and Deployment Scope

We use Cognito Forms for various instances including surveys, but most recently have incorporated it into a Employee Recognition and Rewards program. Cognito Forms allows for highly customisable workflows and really adds value where we would have needed to go and pay for a platform or specific software. We have been really happy with the results

Pros

Branching Scenarios
Workflows
Surveys

Cons

It isnt the most user friendly if you have someone who isnt experienced
Learning curve is pretty high
Should be easier to customise the formatting

Likelihood to Recommend

The ratio between functionality and learning curve makes Cognito Forms a must. While it may take a while to learn, once you have, the stars are the limit.

Verified User

Professional in Human Resources (201-500 employees)

Vetted Review

5 years of experience

The perfect form creator for any business

Rating: 10 out of 10

Incentivized

January 7, 2025

Use Cases and Deployment Scope

We use Cognito Forms for internal forms such as daily profit / cost reporting, incident reports, employee reviews, interview forms as well as customer facing agreements / terms of service forms. It does everything we need it to do and love how it captures and sorts individual entries for easy review at a later date.

Pros

Form building
Data collection
Reporting / submissions

Cons

More options for form creating
Advanced calculations fields
Design

Likelihood to Recommend

Cognito Forms is extremely versatile and cost effective for a mix of different organizations. Easy to use and streamline for customers.

Aaron Lawson

Director in Customer Service at Atlas Junk Removal Inc. (1-10 employees)

Vetted Review

13 years of experience

Fantastic, flexible tool for data gathering and online contracts.

Rating: 8 out of 10

Incentivized

May 13, 2022

Use Cases and Deployment Scope

We use Cognito forms to create online, custom forms to gather a huge array of client information. We also use Cognito forms for our client engagement letters as it allows us to custom tailor them for each client while also collecting payment through Stripe.

Pros

Conditional logic
Answer piping
Iframe embedding
Support is friendly and easy to work with to resolve issues on your specific form
Zapier integration opens up endless possibilities to automate using the information from your form

Cons

Calculated field syntax is extremely unwieldy and difficult to use if you are not a programmer
Self-help material is nonspecific and difficult to extract usable information from
The features that require a paid subscription seem arbitrary at times
Submitted forms aren’t static. Changes to the form template reflect in submitted forms as well which is just dumb.

Likelihood to Recommend

Well suited for securely collecting information for our tax and accounting clients

Easy embedding makes the forms look very polished and customized

The UI is polished and easy to jump into

The paid subscriptions are not particularly cheap however

Tge syntax used for calculations is unintuitive difficult to work with for non-programmers. Using a syntax more similar to excel formulas would have made this instantly accessible to a huge swath of users.

Russell Barnett, EA, CTS

CEO in Finance and Accounting at SIlicon Valley Tax Coach (1-10 employees)

Vetted Review

2 years of experience

View profile

Wonderful, but a maintenance headache

Rating: 10 out of 10

Incentivized

February 1, 2022

Use Cases and Deployment Scope

We run professional certification programs for senior Architects, Data Scientists, and Technical Specialists. We use Cognito Forms to collect candidate information including descriptions of experience and demonstrations of skill. We have business rules regarding dates, levels of seniority, areas of expertise, etc. We also use Cognito forms for subject matter experts to record their reviews of the candidates' applications, and we use them to gather the findings of peer review boards that interview candidates. In addition, we use the forms' lookup and workflow capabilities to select the reviewers and route candidate forms to them

Pros

Powerful conditional logic for controlling visibility, optionality etc
Lookups to provide access to lists from other forms, plus filters to select valid entries
Email based workflow, and the ability to open pre-filled forms from links in the email
Responsive and knowledgable support by email
The ability to structure a form into sections, and sections within sections, to group related fields together for naming and reference, and for copying/pasting within the form

Cons

We have families of forms with a mix of unique parts and common functionality. Cognito has no ability to copy a field or a section (set of fields) between forms. If you need to update the common functionality, you have to do it separately for each affected form.
It seems that the (large and impressive) functionality has outgrown the capabilities provided to manage sets of complex forms that exploit this functionality - such as copying and pasting between forms or being able to define a section in one place and have it appear in many forms (#include)
The documentation is incomplete - often have to discover how things work by trial and error
A spell checker for content would be nice!

Likelihood to Recommend

It's excellent for small sets of forms, from simple to highly complex It's not good at scale. With over 170 forms now, we desperately need some way to manage and maintain shared content once Cognito does not help. Their approach is that you can copy a working form (great) and modify it to create the next one. That's how we've got so many forms...

James de Raeve

GM India and VP Certification at The Open Group (51-200 employees)

Vetted Review

3 years of experience

View profile

Cognito Forms Review

Rating: 9 out of 10

Incentivized

April 20, 2021

Use Cases and Deployment Scope

We use Cognito Forms to onboard clients and collect information. We integrated some of the forms directly onto our website. We use Cognito Forms daily across our organisation. It’s a simple to implement, safe and cost effective tool that form part of our business tool box. By using Cognito Forms it automates some of our business processes and safe us a tremendous amount of time and money.

Pros

Cost effective.
Easy to use.
Safe.
Automates data collection.

Cons

Implement payment platforms from outside the US specifically South Africa.

Likelihood to Recommend

We use Cognito Forms to do client onboarding and data collection. We have handled hundreds of clients without any hiccups. It’s a very easy to use platform that’s secure, cost effective and just works seamlessly.

Willem Smit

Managing Director in Professional Services at Business Hunters Int. (1-10 employees)

Vetted Review

4 years of experience

Cognito Forms is a Great system and easy to use!

Rating: 9 out of 10

Incentivized

March 5, 2020

Use Cases and Deployment Scope

We use Cognito Forms for several different purposes. In HR, I use it for new hires, temps, employee changes, and terms. We are required to track new hires, set-up security information, door access, what computer systems they need, etc. We use that form to add and edit every time there is a change to that employee and for termination. The company uses it for order forms, marketing, quality, security, etc.

Pros

New Hire Form - It announces the new hire and provides direction to several departments on their needs, computer, phone, security level, etc.
Terminations - We use it to shut off security, badges, computers, track phone, electronics, etc.
Temp Form - It provides an avenue to enter them into our payroll system for tracking hours, also, for the start and end dates.

Cons

I am happy with Cognito Forms. I have not found any issues.

Likelihood to Recommend

I would definitely recommend Cognito Forms to any colleague or business. I think it has the excellent capability of tracking things, simplifying a process, having a set process. Have everyone on board using the same forms or ways of transmitting information to one another. We will continue to use and find additional ways to utilized Cognito Forms.

Verified User

Representative in Human Resources (51-200 employees)

Vetted Review

2 years of experience

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Reviews and Ratings

Wonderful, but a maintenance headache

Rating: 10 out of 10

Incentivized

February 1, 2022

Use Cases and Deployment Scope

Pros

Powerful conditional logic for controlling visibility, optionality etc
Lookups to provide access to lists from other forms, plus filters to select valid entries
Email based workflow, and the ability to open pre-filled forms from links in the email
Responsive and knowledgable support by email
The ability to structure a form into sections, and sections within sections, to group related fields together for naming and reference, and for copying/pasting within the form

Cons

We have families of forms with a mix of unique parts and common functionality. Cognito has no ability to copy a field or a section (set of fields) between forms. If you need to update the common functionality, you have to do it separately for each affected form.
It seems that the (large and impressive) functionality has outgrown the capabilities provided to manage sets of complex forms that exploit this functionality - such as copying and pasting between forms or being able to define a section in one place and have it appear in many forms (#include)
The documentation is incomplete - often have to discover how things work by trial and error
A spell checker for content would be nice!

Likelihood to Recommend

James de Raeve

GM India and VP Certification at The Open Group (51-200 employees)

Vetted Review

3 years of experience

View profile