Cofense Managed PDR Reviews & Insights

Score8.1 out of 10

10 Reviews and Ratings

Community insights

TrustRadius Insights for Cofense Managed PDR (Phishing Defense Center) are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive and Complete GUI Interface: Users have praised the product's intuitive and complete GUI interface, which allows them to easily set up and configure rules, exceptions, and generate reports. This feature has been mentioned by several reviewers as a key factor in optimizing their time when it comes to eliminating phishing threats and preventing internet scams.

Good Artificial Intelligence: Reviewers have positively commented on the product's good artificial intelligence, expressing confidence that all threats will be promptly removed. This reassures users about the effectiveness of the product in identifying and eliminating potential cyber phishing attacks.

Responsive Customer Support: Many users appreciate the responsiveness of the customer support team, noting that they consistently respond to queries in less than 20 minutes. This quick response time not only enhances users' overall experience but also adds to their confidence in the product knowing that any issues or concerns will be addressed promptly.

Reviews

6 Reviews

Cofense PDC.

Rating: 10 out of 10

Incentivized

October 23, 2022

Use Cases and Deployment Scope

We currently use Cofense Phishing Defense Center (PDC) as our tier 1 triage team for emails that have been reported by our users. This team conducts the initial investigation and provides OSINT on any of the IOCs that have been discovered in the suspicious email. Our in-house SOC team then uses the information given to us by the PDC team to determine the next steps that need to be actioned.

Pros

Response time.
Identifying multi-stage threats.
Through investigations.

Cons

Attachment sandbox.
URL Sandbox.
Interface that is easier on the eyes.

Likelihood to Recommend

Cofense Phishing Defense Center (PDC) has saved our team copious amounts of time that we would usually have to spend sifting through all of the hundreds of emails that are reported each day. Having a dedicated team to sort the true positives from the false positives gives ample amount of time to triage the more severe threats that have been reported.

Verified User

Employee in Information Technology (10,001+ employees)

Vetted Review

1 year of experience

Cofense Managed PDR (Phishing Defense Center) Review

Rating: 10 out of 10

Incentivized

January 20, 2022

Use Cases and Deployment Scope

Cofense is used as a phishing reporting tool for the whole organization. The amount of users we have makes for a large number of reported emails. This was a time-consuming process for our analysts to keep up with the reported emails so we looked into Cofense PDC. With their help, it has been more manageable to stay ahead of all the reported emails and enables us to focus on the actual threats.

Pros

IOCs (Indicators of compromise)
Accuracy of work
Response time

Cons

Better integration with established ticketing systems
Ability to determine if there were any other recipients of the same email
Technical issues when logging into the tool

Likelihood to Recommend

Highly recommended for large organizations. It can be a daunting as well as a monotonous task to keep up with all of the emails that are reported. When there are such high volumes of emails it is easy to let a malicious report slip through the cracks. Cofense PDC brings the most urgent emails to your attention so you don't have to worry about missing those anymore.

Verified User

Analyst in Information Technology (10,001+ employees)

Vetted Review

1 year of experience

Extra network protection against phishing.

Rating: 10 out of 10

Incentivized

January 3, 2022

Use Cases and Deployment Scope

Cofense Managed PDR has collaborated to mitigate the existing issues of cyber phishing attacks through emails from contributors. This is a typical internet attack to trick people into stealing information. The software, in addition to preventing and improving security, has helped to visualize how many attacks are carried out on us daily through the incident reports and which now keeps us free of these problems. It has been used by all departments in our region.

Pros

Automatic protection against cyber phishing attacks and preventing information theft.
The software allows you to generate very detailed incident reports.
Constant software update.
Email always protected.
Rules customization.

Cons

Some false positives.
It's rare but still some threats go unfiltered.

Likelihood to Recommend

I believe that due to my experience in IT and the use of the tool, Cofense Managed PDR is essential for all small, medium, and large companies. It is an item that must be taken into consideration because emails are a major source of cyberattacks in today's world. The filter options are great and the reports provide good ways to deal with before and after incidents.

Verified User

Analyst in Information Technology (201-500 employees)

Vetted Review

1 year of experience

Cofense Managed PDR: A must have tool for businesses that also leads to a security aware culture

Rating: 9 out of 10

Incentivized

September 21, 2021

Use Cases and Deployment Scope

As the name implies, Cofense Managed PDR is a Managed Security Service Provider, which is one of the best and efficient phishing platforms. This [product] is incomparable and irreplaceable because it has made phishing education so much easier for [our] organization. We now also assess our new employees for phishing. Due to the nature of the product, it is used in our whole company, and every department benefits from it.

Pros

The best part of this product is that it gives confidence to the user because, in the case of threats, all of them would be removed.
It is very responsive, and they just quickly respond to all of the customers' queries in less than 20 minutes.
There is transparency in the platform because of the monthly account reviews and [...] a review of metrics as well.

Cons

Even though it is a great product, I still feel that it is slightly overpriced for a normal company.
At some point, I felt that when migrating between email client versions, I actually had to reinstall the client just to get everything functioning.

Likelihood to Recommend

In my opinion, a tool like Cofense Managed PDR is very crucial and essential for any company. Due to the nature of this product, it is really appropriate and adequate for both small and large companies. It plays a great role in reducing attacks and even threats through the help of intelligent scanning.

Darren Mihalic

Software Engineering Manager at Torqx Capital Partners (11-50 employees)

Vetted Review

2 years of experience

View profile

Smart and advanced protection against phishing.

Rating: 9 out of 10

Incentivized

September 10, 2021

Use Cases and Deployment Scope

Cofense Managed PDR has been used at our headquarters as a way to combat the growing cyber threats that are phishing. We started using the solution with the trial version and then it was purchased. The solution's artificial intelligence is very good, at Pishing Defense Center we manage the entire process of detecting and automatically responding to phishing attacks in configured emails. When triggering an alert, the software has already corrected the threat, eliminating or quarantining it, and after that, it records the occurrence in a log so that it is possible to analyze the incidents that have occurred. After using this solution, the phishing issues were resolved.

Pros

Instant detection and elimination of phishing email boxes.
Easy to set up.
Intuitive and complete GUI interface, being able to create rules, configure exceptions, and generate reports.
Optimizes time to eliminate phishing and prevent users from being targeted by internet scams.
Good artificial intelligence.

Cons

It is necessary to improve the technical documentation.
Queue at the support service.

Likelihood to Recommend

With Cofense Managed PDR, we gain more peace of mind and comfort to proactively protect against phishing threats and vulnerabilities that arrive in employee email inboxes. It's something that took time from my IT team to solve this kind of problem that was recurring. Now everything is automated, proactive in detecting and responding to phishing attacks. The only job we have now is to review the logs frequently and fix some more serious incidents. I recommend the solution for companies of any size.

Flavio Pereira

Analista de sistemas in Information Technology at Nestlé (10,001+ employees)

Vetted Review

1 year of experience

View profile

Incredible product that helps lean teams

Rating: 10 out of 10

Incentivized

August 31, 2021

Use Cases and Deployment Scope

Cofense Managed PDR is utilized organization-wide. We leverage the reporter button on all Outlook installs, OWA, and Outlook mobile apps. It addresses the need for users to verify the legitimacy of emails prior to interacting with them, lowering our phishing risk.

Pros

Responsiveness, they typically respond in ~20 minutes.
Accuracy, we have had no reported false positives/negatives.
Transparency - monthly account reviews w/ team and reviewing of metrics.

Cons

Reporting - basic reporting and alerts are basic, but in-depth monthly calls are much better.
24/7 service option - right now only business hours (9-5, M-F).

Likelihood to Recommend

This product has provided staff augmentation to both a lean information security team as well as lean support teams that do not have the bandwidth to field reports from ~5k users. With this, it is "set it and forget it". Our users are able to report, get back accurate information, and if an email is found to be malicious, the appropriate teams receive email alerts to take necessary remediation efforts.

Verified User

Engineer in Information Technology (1001-5000 employees)

Vetted Review

3 years of experience