TrustRadius Insights for CloudTalk are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Intuitive and User-friendly Interface: Many users have praised CloudTalk for its intuitive and user-friendly interface, allowing for easy navigation and efficient completion of tasks. Reviewers have found the platform's layout to be well-designed, making it simple for users to access various features without any confusion or learning curve.
Efficient Setup and Configuration: Several reviewers have highlighted the ease of setup and configuration when using CloudTalk. They mention that it only takes a few minutes to get started with the software, enabling them to make their first calls quickly. This streamlined process saves time and ensures a smooth onboarding experience for new users.
Responsive Customer Support: The customer support provided by CloudTalk has received high praise from users. Customers appreciate the quick response times and helpful assistance they receive whenever they encounter any issues or need guidance. The availability of a supportive team ensures that users can rely on timely help, contributing to an overall positive experience with the software.
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CloudTalk Reviews
1 Review
Administrative and Support ServicesStaffing & Recruiting1
All of our work is based in the US, so CloudTalk helped us gain a US number as we are located in the UK. We have Salesforce as a CRM system and CloudTalk made it super easy to install their app and also to integrate it with our CRM system. It's great to have a system all in one place and one that is so simplistic.
Pros
It's extremely simple to install and integrate
Their smart dialer option reduces time spent typing in number and helps make more calls
It makes life super easy to keep track of calls being made and how long calls are but also to listen back on calls made
Cons
I honestly could suggest any improvements at this time but that may change in the future
Likelihood to Recommend
We have had a situation recently where a candidate has said we've never talked to them about a certain client of ours. We then went on our CloudTalk system and had the first initial call with the candidate brought up and we listened back to it in which we proved we were right.