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CloudTalk Information Reviews & Insights

Score7.2 out of 10

66 Reviews and Ratings

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Community insights

TrustRadius Insights for CloudTalk are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Intuitive and User-friendly Interface: Many users have praised CloudTalk for its intuitive and user-friendly interface, allowing for easy navigation and efficient completion of tasks. Reviewers have found the platform's layout to be well-designed, making it simple for users to access various features without any confusion or learning curve.

Efficient Setup and Configuration: Several reviewers have highlighted the ease of setup and configuration when using CloudTalk. They mention that it only takes a few minutes to get started with the software, enabling them to make their first calls quickly. This streamlined process saves time and ensures a smooth onboarding experience for new users.

Responsive Customer Support: The customer support provided by CloudTalk has received high praise from users. Customers appreciate the quick response times and helpful assistance they receive whenever they encounter any issues or need guidance. The availability of a supportive team ensures that users can rely on timely help, contributing to an overall positive experience with the software.

CloudTalk Reviews

6 Reviews
InformationComputer Software6

Great help for everyday work, definitely worth the money

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We mainly used CloudTalk for our support dept. We needed a reliable tool that could be handled by more people and be easy to use. The criteria were clear - integration, functions, and reasonable price. Our company produces software and has to handle many calls for support, so having a quality tool is essential.

Pros

  • Integration
  • Multi-platform operation
  • Analytics

Cons

  • Documentation
  • Sometimes easier integration

Likelihood to Recommend

Service was used mainly by our support and sales team, where it is crucial to integrate well with other systems and relevant analytics data. This was met, and thanks to CloudTalk, we could make some processes smoother which saves us time and capacities.
VU
Verified User
Executive in Marketing (Computer Software company, 51-200 employees)
Vetted Review
CloudTalk
1 year of experience

Glad we made the switch

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

We use CloudTalk to monitor inbound and outbound calls. This is also linked to Intercom, so it helps automate the process if we miss any calls as well. The platform provides a lot more information on the users who are calling us and easier to redirect as well.

Pros

  • Inbound & Outbound Calls.
  • Integration with Intercom.
  • Email updates on missed calls.

Cons

  • If the window of CloudTalk is closed on your desktop, then you are automatically logged out.

Likelihood to Recommend

We made the switch to CloudTalk to try and ease a lot of our admin duties when it came to monitoring inbound and outbound calls. The transition was smooth and it was easy to navigate the application for our team. We receive quite a lot of calls on a daily basis, so being able to see details relating to the caller as well as being able to link their details to Intercom to follow up is extremely useful for us.
VU
Verified User
Manager in Customer Service (Computer Software company, 1-10 employees)
Vetted Review
CloudTalk
1 year of experience

CloudTalk: Easy to set up and use.

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

CloutTalk is used as a softphone solution as we are all working remotely across UK, US, and Israel. This gives a number we can publish to allow potential clients to contact PlanetWatchers by calling, We are also using the solution for clients' calls both locally and internationally. This avoids hardware requirements that may have been required for individual users. It also makes it easily portable.

Pros

  • The setup is particularly straightforward.
  • The introduction set up call is also very thorough if required.
  • The ability to setup local contact numbers good.

Cons

  • The integration with HubSpot is okay, but did not seem easy.

Likelihood to Recommend

CloutTalk is ideal for multiple callers across multiple geographies. It seems to be able to integrate with multiple platforms and solutions, therefore, is useful for automating the tracking of call metrics within relevant CRM solutions. The recording function is also very useful for the training and improvement of team members.
TN
Trevor Nicholson
CFO (Chief Financial Officer) in Finance and Accounting at PlanetWatchers (UK) Limited (Computer Software, 11-50 employees)
Vetted Review

Ok job but could do a lot better

Rating: 7 out of 10
Incentivized

Use Cases and Deployment Scope

Our Support and Sales team has been using CloudTalk for a little less than a year. Our sales representatives each have their dedicated number which is great for providing accurate data. As we've moved away from Zendesk to intercom recently, we needed another VoIP system and CloudTalk was responding to our needs.

Pros

  • Fast response time from their Support Team.
  • Dashboard is easy to use.
  • Desktop and mobile apps available.
  • Integration with intercom.

Cons

  • A lot of features are still missing, some of which are pretty basic like being able to select multiple filters instead of one.
  • Desktop app has had some instability issue.
  • IVR needs to be self-recorded which can lead to a lower quality.

Likelihood to Recommend

If the phone is your least popular contact channel or you only need it for outbound, then CloudTalk will be a good fit for you. It is easy to use and has a friendly interface but needs some features to bring a good amount of features to catch up on other VoIP systems like Avoxi or Aircall.

For example:
  • Have the option to select multiple filters.
  • Detect spam numbers automatically and block them.
SS
Samantha Semuhin
Senior Support Manager in Customer Service at Taskworld (Computer Software, 51-200 employees)
Vetted Review
CloudTalk
1 year of experience

Constant Service Outages & Non-Working Software Make CloudTalk One To Avoid

Rating: 1 out of 10
Incentivized

Use Cases and Deployment Scope

CloudtTalk is being used in our organisation to field customer support calls as our primary customer care telephone provider.

Pros

  • None

Cons

  • The service is unusable right now because it's always down. CloudTalk has oversold their service to too many customers on too few servers (as admitted on an email from their CEO to all their customers). We've lost all functionality for days - crippling our customer support team

Likelihood to Recommend

The app is always down, CloudTalk is totally unreliable and cannot be used in a business environment. It's totally crippled our customer support team because their servers seem to regularly be down or their software diallers are constantly broken by new updates.
VU
Verified User
Director in Customer Service (Computer Software company, 11-50 employees)
Vetted Review
CloudTalk
1 year of experience

Easy to use call center service

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We are working with the ticketing and chatting system from LiveAgent. We were looking to optimize our communication processes with customers over the phone and we picked CloudTalk as the best available solution. It works well for us and the integration with LiveAgent was easy. We are receiving calls from our customers regarding pre-sale or technical questions about the software we sell and support. I can see all the necessary details about the calls and available agents in one place, including reports, SLAs and other metrics I need to work with.

Pros

  • Extremely helpful support team.
  • Easy to use interface.
  • Detailed reports.
  • Smooth integration.

Cons

  • I would appreciate deeper integration with LiveAgent.

Likelihood to Recommend

With CloudTalk, you are able to answer and transfer calls easily. The IVR is a very flexible tool which can be used for all of our scenarios. I can set up a different IVR structure for every number which we have connected in LiveAgent via CloudTalk. It is very useful when we are working with multiple numbers for multiple languages and two products.
AS
Andrej Saxon
Customer Success Manager in Sales at LiveAgent (Computer Software, 51-200 employees)
Vetted Review
CloudTalk
1 year of experience
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