Cloudingo Reviews & Insights

Score6 out of 10

25 Reviews and Ratings

Community insights

TrustRadius Insights for Cloudingo are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Powerful Automation Engine: Many users have found the automation engine in Cloudingo to be extremely powerful, allowing them to configure the software to handle a large number of fields and perform different actions based on the master record.

Unique Visualization of Problem Areas: The unique visualization of problem areas in Cloudingo, using a dashboard concept with tiles, has been appreciated by users. This clear and intuitive way to analyze data and identify potential duplicate records has been highly valued.

Implementation of User Suggestions: Users have praised Cloudingo for its innovative approach to incorporating user suggestions. They have been impressed that the company implemented every suggestion and even added additional features that users hadn't thought of.

Cloudingo Reviews

4 Reviews

Small Businesses (1-50 employees)

Cloudingo - duplicate merging and address standardization for a non-profit

Rating: 7 out of 10

Incentivized

September 9, 2020

Use Cases and Deployment Scope

I work with a non-profit organization that uses a Salesforce database to track applications to a grant program. Applicants can log into a community each year to submit a new application. However, since the community is open to the public, applicants often create duplicate contact records (using a new email address when applying), or staff do not always do an adequate search for an existing contact record and internally create a duplicate. Our primary use of Cloudingo is the duplicate merging module to find and merge duplicate contact records.

The organization also uses the address records in Salesforce to send physical mail to their clients. We also use Cloudingo's address cleaning/standardization modules to update address records (to automatically update road to Rd, or pobox to PO Box, for example).

Pros

Duplicate merging
Address cleaning/standardization

Cons

Searching for duplicate records

Likelihood to Recommend

I am fairly familiar with DemandTools as a Salesforce database administration tool, so much of this Cloudingo review is in comparison to DemandTools. To be fair, I use DemandTools much more frequently, so some of my bias is probably due to unfamiliarity with Cloudingo's capabilities.

The most useful scenario I have found is for merging duplicate contact records. I find it very helpful that the software "lines up" suspect records and it is easy to manually set individual fields as the master field. The biggest headache is when I've found Salesforce records that I know to be duplicates, but the Cloudingo filters I have set up do not pick them up. I haven't found a way to identify individual records and tell Cloudingo to merge them.

Verified User

Consultant in Information Technology (Computer Software company, 1-10 employees)

Vetted Review

1 year of experience

Save Time & Keep Salesforce Data Clean with Cloudingo

Rating: 7 out of 10

Incentivized

March 26, 2019

Use Cases and Deployment Scope

Having clean and up-to-date data in your CRM is extremely important. Cloudingo is used in our sales and marketing departments to... 1) Merge duplicate records 2) Ensure leads are converted to contacts to the appropriate account. Rather than having to manually guess and search for "dirty" data in Salesforce, Cloudingo allows our teams to see the quality of the data in our CRM in a single dashboard view, and also allows us to merge and convert records individually or in groups. Cloudingo helps keep our CRM clean so the rest of the work we do isn't wasted on "dirty" or out-dated data.

Pros

Cloudingo displays a single dashboard view of the quality of data you have in Salesforce. You no longer have to guess how much of your CRM is "clean" or "dirty".
Cloudingo allows you to test functionality in Salesforce Sandbox prior to conducting changes in Salesforce Production. I highly recommend thoroughly testing functionality prior to making changes in your live CRM.
Cloudingo allows you to mass merge and converts records automatically and manually either individually or in groups. This saves a lot of manual time in trying to keep your CRM's data clean.

Cons

Cloudingo is slow. The processing power is not very quick, especially when mass cleaning records.
Our company does not have Cloudingo automatically running and cleaning, primarily because we do not trust the set up of our Cloudingo platform to conduct deduping or converting without human supervision.
Cloudingo onboarding and training. I felt confident when onboarding the software, but right after we had it set up I had to figure out a lot of the functionality and "rule" setting on my own. It is not the easiest application to self-teach yourself.

Likelihood to Recommend

Cloudingo is a Salesforce deduping and cleaning tool. I highly recommend that someone in your company who works with Salesforce data also work within Cloudingo. Cloudingo, also allows you to import leads and contacts into Salesforce in the same document, which is a huge time saver. It is not a segmentation or "missing" data finding tool, like some of their competitors.

Rachel Green

Marketing Demand Generation Manager in Marketing at DyKnow (Education Management, 11-50 employees)

Vetted Review

2 years of experience

View profile

Cloudingo is a great solution for cloud-based Salesforce.com data deduplication

Rating: 8 out of 10

Incentivized

February 12, 2016

Use Cases and Deployment Scope

We use Cloudingo to connect to our Salesforce.com CRM system to help us identify and remove duplicate email addresses. We send outbound marketing email messages to addresses we acquire by a variety of means. De-duplicating new contacts and leads to ensure we don't send the wrong message, or an unwanted message, to a contact we already know (whether or not their email address matches) is very important.

Pros

The connection to Salesforce.com is seamless and works well.
Cloudingo has a library of common name synonyms for deduplication (e.g. William = Bill = Billy).
Cloudingo is entirely cloud-based so there's no software to install and setup / installation is simple and easy.
The price is right.

Cons

Cloudingo has no persistent notion of contacts it has flagged previously that are NOT duplicates. Without tweaking filters just so for match criteria, it will present you the same sets of potential (and previously identified non-) duplicates again and again which is a waste of time.
Innovation velocity at Cloudingo is low. The product is pretty much identical to what it was 2+ years ago. What you see is probably what you're going to get for a long, long time.

Likelihood to Recommend

I would recommend Cloudingo for a Salesforce.com shop who wants a wholly cloud-based alternative for data de-duplication in Salesforce, probably irrespective of the data set size.

Verified User

Vice-President in Corporate (Internet company, 11-50 employees)

Vetted Review

2 years of experience

Why Cloudingo was the choice for me...

Rating: 10 out of 10

Incentivized

January 27, 2016

Use Cases and Deployment Scope

Cloudingo is our primary means of data governance in Salesforce. When I took over the Salesforce database a few years ago I realized just how bad things where in terms of data quality. There are a number of solutions on the AppExchange (some with longer track records) but after demos and trials of a number of them I quickly found that Cloudingo was far more advanced and actually easier to use. In my case, I am cleaning up leads, contacts, accounts based on case history. When I say case I see I mean in a legal sense (not Salesforce cases). We have custom objects that hold a lot of this data and that data is tied to various contacts, accounts and leads.

I am the Salesforce admin by default. I enjoy technology and I like thinking about better ways to do things. Cloudingo has allowed me to clean up our data to a point where we can actually think about outbound marketing and not be worried about doing so.

Pros

The automation engine is extremely powerful. I have over 500 fields on some objects and I want to do different things with that data depending on what the master record is. I was able to configure Cloudingo do all this. i.e. set it and forget it and I just get an emailed report.
Visualization of the problem areas is completely unique. Cloudingo has a dashboard concept with tiles and those tiles represent ways of looking at the data and potential duplicate records.
Innovate - every suggestion I've given them they have implemented and then some. Cloudingo really pushes the pace and I am always thankful when new releases come out because they put in cool stuff that I would have never thought of.

Cons

I would love to have a multi-user mode. I realize this very difficult though given I as an admin can see records my peers cannot.

Likelihood to Recommend

Cloudingo does particularly well with large data sets. This was my issue and why I why I went with Cloudingo. The more data you have the longer it is going to take to analyze and Cloudingo is blazing fast for our database size. I am in a user group with someone who deployed Cloudingo to an org with 70 million leads, contacts, accounts and it just mows through it. I guess that is the power of the cloud!

James Winslow

President in Information Technology at JW Tech (Legal Services, 11-50 employees)

Vetted Review

2 years of experience

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Why Cloudingo was the choice for me...

Rating: 10 out of 10

Incentivized

January 27, 2016

Use Cases and Deployment Scope

Pros

The automation engine is extremely powerful. I have over 500 fields on some objects and I want to do different things with that data depending on what the master record is. I was able to configure Cloudingo do all this. i.e. set it and forget it and I just get an emailed report.
Visualization of the problem areas is completely unique. Cloudingo has a dashboard concept with tiles and those tiles represent ways of looking at the data and potential duplicate records.
Innovate - every suggestion I've given them they have implemented and then some. Cloudingo really pushes the pace and I am always thankful when new releases come out because they put in cool stuff that I would have never thought of.

Cons

I would love to have a multi-user mode. I realize this very difficult though given I as an admin can see records my peers cannot.

Likelihood to Recommend

James Winslow

President in Information Technology at JW Tech (Legal Services, 11-50 employees)

Vetted Review

2 years of experience

View profile