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Cloud 9 Software

Score9.7 out of 10

10 Reviews and Ratings

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What is Cloud 9 Software?

Anytime, anywhere access to patient data is critical in this day and age. Cloud 9 Software is a browser-based practice management system for orthodontics, pediatric dentistry, group practices, and DSOs which provides 24/7 live access to treatment planning, images, and patient data from any internet-enabled device. Cloud 9 states they have successfully deployed their cloud-based practice management software at more than 1,500 locations, and currently connects almost 15,000 individual users from all across North America. They further state practices switching to Cloud 9 gain immediate benefits of scalability and accessibility while keeping their total cost of ownership low.

Categories & Use Cases

Reviews

What users are saying about Cloud 9 Software.
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I love Cloud 9

Melody Ingall
Orthodontic assistant at The Art of Braces (1-10 employees employees)

Use Cases and Deployment Scope

We use Cloud 9 for Orthodontics. This software is easy to navigate, it has a lot of great features. The photo format and all of the boxes you can check off for the appointments so you don’t have to type in everything are great. I would like to see more updates in the future.

Pros

  • Photo format
  • Tabs for appointments
  • Easy schedule

Cons

  • Add more icons
  • Have a tab that you can leave notes for yourself
  • Add an IPR tab to the chart, not just in the aligner tab

Most Important Features

  • Photo layout
  • Aligner tab
  • Notes on the lower left

Return on Investment

  • Overall this software is great
  • They regularly update the software
  • Easy access in our busy practice

Alternatives Considered

FOCUS by Reynolds and Reynolds

Other Software Used

CS OrthoTrac, Dolphin ImagingPlus, WowTo

Cloud 9 review

Stephanie Grates
Scheduling Coordinator in Customer Service at Crawford Orthodontics (1-10 employees employees)

Pros

  • It's web based so it's very fast compared to our last practice software.
  • Tech support at Cloud 9 is excellent and always available when you need help.
  • Very user friendly.

Cons

  • I wish the check out process could be a little more simplified.
  • I feel I do a lot more clicking with the mouse with opening and closing screens.
  • When clicking on a patient in the schedule I wish it showed who I'm calling to verify and appointment without opening the patients chart.

Return on Investment

  • A positive impact is it runs smoothly and fast for our fast paced office.
  • I have the tools to run reports to keep up with patients that need scheduling or patients that have been placed on a recall with no appointment.
  • A negative impact for me is the clicking of the mouse. I use it a lot more than before.

Alternatives Considered

CS OrthoTrac

Cloud9 user

Cheslie ClarkView profile
Dental Assistant in Professional Services at Crawford Orthodontics (1-10 employees employees)

Pros

  • Cloud based
  • Easy to learn
  • Great customer service

Cons

  • Editing photos
  • Less clicking to load things
  • Timeline feature to chart entry screen

Return on Investment

  • We could access everything from home during Covid shutdowns since it’s cloud based.
  • Negative would be more time editing photos & more clicks to get to things.
  • It has also made billing and insurance claims easier.

Alternatives Considered

CS OrthoTrac

Other Software Used

CS OrthoTrac, Facebook for Business, Intrado Televox

Cloud 9 Review

Incentivized
Kayla GilmerView profile
Dental Assistant at Crawford Orthodontics (1-10 employees employees)

Pros

  • Very fast running software
  • Easy to learn
  • Awesome customer service!

Cons

  • Recently we have had a few hiccups with our internet, therefore causing Cloud 9 to be slow.

Return on Investment

  • Our office has overall been able to move at a faster pace.

We're on Cloud 9

Verified User
Administrative Assistant in Sales (11-50 employees employees)

Use Cases and Deployment Scope

Cloud 9 is a practice management tool that allows users to seamlessly track patients and their progress. We are able to use this cloud based product from any of our locations, as well as from the comfort of home when needed. It is modern and easily one of the most approachable software products I have ever used.

Pros

  • Customer service
  • Troubleshooting
  • Updates

Cons

  • Glitches are frequent
  • Better initial training

Most Important Features

  • ease of use
  • dependability
  • Cloud based

Return on Investment

  • The ability to check our numbers using the data miner is awesome
  • Patient tracking

Alternatives Considered

CS OrthoTrac

Other Software Used

CS OrthoTrac, OrthoFi

Usability

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