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ClickHelp Professional, Scientific, and Technical Services Reviews & Insights

Score9 out of 10

5 Reviews and Ratings

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Community insights

TrustRadius Insights for ClickHelp are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Ease of Use: Users have found ClickHelp to be easy to use and intuitive, with many reviewers mentioning this as a positive aspect. The tool's well-arranged structurality makes it clear where to go and what to click on for different tasks. Some users also appreciate the abundance of features in ClickHelp, eliminating the need for external programs.

Training and Support: Reviewers highly praise the training provided by ClickHelp, describing it as fantastic. They value the availability of learning materials, including tutorials that make their work easier and teach them useful tricks. Users also commend the customer support team for being quick and helpful in their communication, finding them responsive, friendly, professional, and offering outstanding assistance.

Navigation Elements: Users appreciate the ability to add navigation elements like cross-links, TOCs, and breadcrumbs in ClickHelp. This feature allows them to create user-friendly documentation that is easy to navigate. Additionally, users find value in the simplicity and ease of updating or creating content from any office location when using ClickHelp compared to other offline writing editors.

ClickHelp Reviews

1 Review
Professional, Scientific, and Technical ServicesInformation Technology & Services1

The best production documentation platform!

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

I use ClickHelp with our technical documentation team to host and manage our company product documentation. I create, update, and manage user manuals, tutorial videos, and API references for our company's end users.

The publishing process was one main challenge with hosting our product documentation. The platform we used then was just a document-sharing platform that did not support a publishing flow. ClickHelp provides a seamless and intuitive functionality for publishing documentation.

Another issue ClickHelp solved was maintaining versions of our product documentation. ClickHelp allows us to maintain multiple projects in one view, and multiple versions of the same project with rollback functionality.
Our documentation process has greatly improved since we started using ClickHelp.

Pros

  • Seamless publishing process for documentation.
  • Easy to use WYSIWYG editor for creating content.
  • Easy customization of HTML and CSS elements.

Cons

  • The See Also element should be able to automatically update when a new topic is added. Currently, we have to manually remove and re-add the element to do that.
  • Ability to host image files externally (eg. S3, Dropbox), like it is done for videos. This will help save storage.
  • Image files from imported projects are always duplicated, perhaps a bug, but it needs to be looked into.

Likelihood to Recommend

ClickHelp is great for both big and small documentation teams. The platform is not too complex to overwhelm a small team, and neither is it too simple for a well-advanced documentation team.
Scale ClickHep depending on your documentation needs, and the features are simple to understand.
I also appreciate the extensive documentation that is available for new users to ClickHelp. The ClickHelp knowledgebase provides answers to every scenario, use case, feature, and functionality.
The ClickHelp support team is also very responsive.
MK
Martha Kumi
Technical Writer in Engineering at Akkadian Labs (Information Technology & Services, 11-50 employees)
Vetted Review
ClickHelp
1 year of experience
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