The best production documentation platform!
Use Cases and Deployment Scope
I use ClickHelp with our technical documentation team to host and manage our company product documentation. I create, update, and manage user manuals, tutorial videos, and API references for our company's end users.
The publishing process was one main challenge with hosting our product documentation. The platform we used then was just a document-sharing platform that did not support a publishing flow. ClickHelp provides a seamless and intuitive functionality for publishing documentation.
Another issue ClickHelp solved was maintaining versions of our product documentation. ClickHelp allows us to maintain multiple projects in one view, and multiple versions of the same project with rollback functionality.
Our documentation process has greatly improved since we started using ClickHelp.
Pros
- Seamless publishing process for documentation.
- Easy to use WYSIWYG editor for creating content.
- Easy customization of HTML and CSS elements.
Cons
- The See Also element should be able to automatically update when a new topic is added. Currently, we have to manually remove and re-add the element to do that.
- Ability to host image files externally (eg. S3, Dropbox), like it is done for videos. This will help save storage.
- Image files from imported projects are always duplicated, perhaps a bug, but it needs to be looked into.
Likelihood to Recommend
ClickHelp is great for both big and small documentation teams. The platform is not too complex to overwhelm a small team, and neither is it too simple for a well-advanced documentation team.
Scale ClickHep depending on your documentation needs, and the features are simple to understand.
I also appreciate the extensive documentation that is available for new users to ClickHelp. The ClickHelp knowledgebase provides answers to every scenario, use case, feature, and functionality.
The ClickHelp support team is also very responsive.
