Best solution available to have better communication with clients
Pros
- ClickDesk allows account managers to interact with leads and customers, as they are searching and researching on our website and in our e-commerce store.
- It is compiled of amazing features of the live call, online engagement, communication, and interaction with users or clients on a very professional level.
- I can easily contact any customer or client easily by just contacting them on the platform which automatically connects to the representative of the relevant area.
Cons
- Support team of ClickDesk is worst in operation. [In my experience they have been] totally unprofessional and unresponsive to messages.
- I recently had some issues while using the platform, their representative responded after an hour and left the conversation without listening to the actual problem.
Most Important Features
- Another amazing feature that I like the most in ClickDesk is their notification system.
- It immediately notifies if I miss any customer chat of which it gives me [reminders] to make actions to relevant chat to remove the notification.
Return on Investment
- It is super easy to use, complete robust and functional UI, responsive in actions and easy to sign in/out.
- They do not even know about their own platform. It needs a lot of changes to be more robust and helpful.
- Secondly, it is hard to navigate things on the platform, I cannot find some features because of complex preferences.
Alternatives Considered
Freshchat
Other Software Used
BlackLine, Mixmax, Nimble, Jostle
