[In my opinion,] beware of ClickDesk charging for services you do not want... and refuse to issue a refund :(
Rating: 1 out of 10
Use Cases and Deployment Scope
We used the ClickDesk app for live chat with our customers. The app was used for sales support, such as questions about products. We have used it for customer support to answer our customer's questions. We have used it when we were not online. We used ClickDesk for a number of years.
Pros
- fairly simple to use
- set up not too difficult
- usually worked OK
Cons
- We believe ClickDesk has questionable business practices... be careful
- ClickDesk charged us for services we did not use
- It was our experience that ClickDesk will not issue a refund after they have charged us for services we did not want.
Likelihood to Recommend
After using ClickDesk for a number of years we stopped using
it to try a different app. To our surprise, ClickDesk charged us for a year’s
worth of service we did not want. When we saw the charge, we contacted ClickDesk. In our case, we explained we were no longer using ClickDesk and asked for a refund. [In our opinion,] we were astonished
when ClickDesk told us that since they already charged us they would not give
us a refund. Really??? In our opinion, this may illegal, and we certainly believe it is not ethical… Why
would anyone want to do business with a company like this? In our case, we contacted the
Better Business Bureau (BBB) to help us get our refund. Of course, because of our experience, we no longer
use ClickDesk… We believe this should be a warning to others about our costly mistake for using
ClickDesk… you have been warned!
Vetted Review
3 years of experience