Click2Magic

We use Click2Magic so that we can be available to our customers 24*7 and address their queries or problems instantly in real-time. This live chat app saves time and helped us gain more customers. We have been using this with a scope of improved user engagement, leads, and sales.

• Advanced Dashboard where we can view and manage all chats from multiple websites under a single interface.
• Archives that show the chat history of all customers and visitors
• Widget settings

• Improved CX and customer loyalty
• Quality leads
• Improved sales
• Improved ROI

Drift

Troop Messenger, Time Dynamo

Click2magic is easy to set up and implement. We use this live chat app to provide better customer support and improve sales. We can add as many properties as we want. We have retained our customers and improved conversion rates without much effort. We are glad we had chosen the right tool.

• Widget customization
• CRM integration
• Highest level of security

• As mentioned, it had a positive impact on our business. We didn’t have a single visitor who did not receive support and proper attention when they needed us the most. Our chat agents can handle multiple chats at a time and route chats to other department teams because all our team members from different departments (sales, support, and marketing) can view and access the chat transcripts.

Troop Messenger

Troop Messenger, Pure Chat, Acquire.io

We have been using this live chat app to improve our customer support service. After installing this live chat software to our website, our customer support representatives are able to invite and communicate with website visitors in real-time and respond to their queries on time. Our fast response time has improved customer satisfaction. We would like to continue with this live chat software.

• Simple dashboard
• Chat transcripts
• Canned responses
• CRM integration
• AI-powered analytics

• Improved response time
• Improved customer satisfaction
• improved brand credibility.
• Improved ROI

Pure Chat

Pure Chat, Olark

We use this super live chat to improve our sales. It helps to avoid wait times and have personalised chats to improve sales. As a result, we have captured quality leads and improved conversion rates up to 40%. Now, we can say that we can improve it even more through Click2magic.

• Canned responses
• Integration with CRM
• Intuitive UI

• Improved conversion rates
• Improved sales
• Improved Revenue

• An admin can set permissions on the supervisor, agent, and moderator while adding an agent.
• The widget settings allow customizing the chat widget of a property to suit your business requirements.
• The admin can add multiple customer support executives for each property and can make them as an Admin.

• Through Click2Magic we got more number of leads
• it helped our company to understand the query's of the customer through live chat support