We have call center folks utilizing it extensively. Using the virtual desktop they can access the software attached to their from anywhere and any machine.
Pros
Ease of access from any desktop
Easy for helpdesk to support
Easy to push new software and updates to all user group through a single push
Security in healthcare is very critical and addresses that very strongly
Cons
Network Fileshare mapping where I have encountered some issues.
Likelihood to Recommend
In my opinion, since I have been using the VDI for a long time I think Citrix Virtual Apps Essentials is the leader. I see it is more suitable where you multiple shift and same space is being utilized by many people.
I don't see in case of software development VDI is much needed.
Citrix Essentials is being used across the organization by our Information Technology group and our locations in 10+ countries. We use it in Finance and Accounting to connect to a virtual server in our secure data center, adding another layer of protection from fraudsters should a laptop or PC be compromised. We use this incremental layer of multi-factor authentication with Citrix Essentials to protect us in our sensitive applications.
Pros
It is flexible to log in, once you know how to do it, and then add and subtract applications in Google Chrome as the browser connected to Citrix Essentials.
We appreciate that we can have another complicated password plus the multi-factor authentication and this was relatively easy for IT to set up for us.
The price point was very reasonable since our IT group is currently a user and quickly deployed it to our finance department.
Cons
We found that our IT group had problems connecting Citrix to Firefox and Internet Explorer, Chrome was preferred. Not sure if this was Citrix or just our IT group's knowledge.
Our procedure manual would have been helped by easy screen instructions for the Citrix Essentials part of the implementation.
Not sure if this applies to Citrix, but online or virtual training would have helped for on-boarding its use.
Likelihood to Recommend
For fast setup and implementation, Citrix Essentials was an enabler for connection success, otherwise, we could have just wasted time on other alternatives. Seemed that it was more 'out of the box' which works for us since we don't have the financial resources for complicated implementations. If this was a major ERP implementation, not sure if this would be the most appropriate solution across many countries.
VU
Verified User
Executive in Finance and Accounting (10,001+ employees)
We used it to help our development clients anticipate and understand the proposal of changes we'd like to make to their UX design. The tool allowed them to understand our goals and align with the anticipation of delivery.
Pros
User interface
Support
Integration
Cons
Lack of capability for expansion
Brand recognition
Reputation in tech
Likelihood to Recommend
I would recommend citrix essentials to smaller companies or to anyone who does not need the most up to date, easiest client interface, or ability to have constant real time updates. In our market, the product is not our first choice, but it does suit the needs of other smaller, more managed shops.
VU
Verified User
Program Manager in Human Resources (1001-5000 employees)