Cisco Webex Support Information Reviews & Insights

We stopped using Cisco WebEx at the beginning of this year and one of the reasons why is because of the drop in quality of service by Cisco WebEx Support. We were using it across our whole organization (350+ employees) and with all of our clients (10,000+ end users). For many years, Cisco WebEx Support helped us to provide training, customer support, and sales demos to current and potential clients.

We used Cisco WebEx Support to provide support and training to our clients. We produce software for specific industries and our clients are the users of that software. To be able to have sessions where we can look at their computer, and even take control of it through the session, to perform simple customer service, issue resolution, and even training is appreciated. The functionality was pretty solid for us. We did have an employee that used it to perform a demo on how the software was supposed to work. This was probably not the best possible method for performing the demonstration.

Our whole organization utilizes Webex for different needs that we have. Webex is great for meetings and sharing presentations when our organization is spread throughout the wold. It helps communicate new changes and training to our teams in other countries. My primary use of Webex is to assisting our clients with bugs or troubleshooting anything within our software. With the software I support it involves looking into our client's servers and system because there can be so many factors when it comes to other organization's environment.This allows me to interact with our client, see their desktop, and take control if I need to. Sometimes the issues that we face when troubleshooting is that the issue is complicated and complex. Webex allows you to record the session so if needed you can view it later. Also the recording service is a great way to save a training session and have it viewed later on. The integration with Microsoft Outlook is a great feature. It is easy to schedule a meeting and with a click of a button in Outlook i can add my Webex info into the meeting. When I need to do a quick meeting There is a "One-Click Meeting" button in Outlook that launches a webex meeting and emails me the information that I can forward to whomever.

This tool is great for any sort of conferencing needed. If you need only audio conferencing this may not be the best option for you. Webex allows you to share files and desktop sessions. You can have multiple presenters if you need to share different presentations or ideas. It really does meet the need for any kind of conferencing.