TrustRadius: an HG Insights company

Cisco Webex Experience Management (discontinued)

Score8.5 out of 10

43 Reviews and Ratings

What is Cisco Webex Experience Management (discontinued)?

Cisco Webex Experience Management (CloudCherry, before being acquired by Cisco) was a real-time, omni-channel Customer Experience Analytics and Sentiment Mapping product that helps customer-facing brands track, measure and improve customer delight. The product has been discontinued and is no longer available.

Categories & Use Cases

Reviews

What users are saying about Cisco Webex Experience Management (discontinued).
View all reviews

Super Cool Meeting and Online Webinar Tool

Incentivized
Vignesh Nayak
Senior Inside Sales Specialist in Sales at Simplilearn Pvt Ltd (10,001+ employees employees)

Use Cases and Deployment Scope

I have been using Cisco Webex for all my official meetings, webinars and monthly All-hands meetings with higher management. The features of Cisco Webex made our online meetings easy and effective, especially when it comes to the live chat option with a panel and live poll of opinions regarding the meet is something I'm liking most. Since I'm into Ed-tech Cisco Webex is used to connect with my learners and our learning platform is also embedded with Cisco Webex. Our learners are also happy to use Cisco Webex as their learning platform.

Pros

  • Creating a nice virtual meeting
  • Video conference webinars and live meetings
  • Virtual cloud space for communication

Cons

  • I have been using more than year didn't face any difficulties with Cisco Webex
  • They can make joining and arranging the chairs option little faster

Most Important Features

  • Video Conferencing with team
  • Live Webinars and Chat
  • Live Training Platform

Return on Investment

  • Expensive compared to other platforms
  • Meeting size and easy management
  • Increased the quality of the meetings

Alternatives Considered

Zoom

Other Software Used

Formstack for Salesforce, Everstage, Zoom

Cisco Webex Experience Management excellent tool for overall managements of Business

Incentivized
Dr. ROOPESH RAOView profile
Head- Training and Placement/ Training and Placement Officer in Customer Service at Datta Meghe Institute of Medical Sciences (51-200 employees employees)

Use Cases and Deployment Scope

cisco webex experience management helped us in customer handling and support. we were able to engage customers with the help of the application. It creates user friendly experience. The data analytics tool helps in understanding the customer and engage them properly. The positive customer experience will create positive impact for the organization. The help desk also help in solving employee queries and help them engage the customers in a better manner. The AI helps in understanding the customers better and create a customer friendly environment. The real time data of the customers helps the employees solve them in a proper manner thus creating a win win situation for both the parties involved.

Pros

  • data analytics
  • customer feedback
  • customer relationship management
  • trend analysis

Cons

  • integration with software
  • complex functions can be simplified
  • simplified reports can be generated

Most Important Features

  • net promoter score
  • customer satisfaction
  • customer effort score
  • like widget
  • dislike widget

Return on Investment

  • higher customer involvement
  • good customer relationship management
  • live customer feedback tracking
  • time series analysis

Alternatives Considered

Zoho CRM, Google Analytics and Tally

Other Software Used

Zoom, Google Analytics, Microsoft 365 (formerly Office 365)

The place to control and track customer Services provision.

Incentivized
Israel EdmondView profile
Production Manager in Manufacturing at John Deere (10,001+ employees employees)

Use Cases and Deployment Scope

Data collaboration tool with a better platform for communication. Enables away in customer service help desk. For any queries on customer care provision, it has been our go-to solution. Better data management even on crucial data and better more on information involving our client's details that are confidential are well reserved.

Pros

  • Providing a limitless platform for customer engagement.
  • Reporting on real time basis
  • Planning and notifications as well.

Cons

  • Video calls are not so effective.

Most Important Features

  • Seamless and real time notifications.
  • Video conferencing makes meetings more lively. Better real-time customer engagement
  • Perfect on marketing campaigns.

Return on Investment

  • Making communication more lively.
  • Flexibility saving time and easily accessible.
  • Real time notifications allowing on time performance.

Other Software Used

Slack, Zendesk Chat (formerly Zopim), Mailchimp

Collaboration Made Easy With Cisco Webex Experience Management

Incentivized
Lianet Silvester
Customer Support Specialist in Customer Service at Azam Writers (51-200 employees employees)

Use Cases and Deployment Scope

We have Cisco Webex Experience Management deployed in all departments and make collaboration easy. With this software, we can hold engaging meetings, enjoy screen sharing sessions, and file sharing is also easy. What makes this software special is definitely the quality of audio and video. We have been using the software for both internal and external communication and collaboration and it has been a great experience.

Pros

  • Audio and video quality is amazing.
  • Screen sharing is easy.
  • Very secure connection.
  • Collaboration is made easy.
  • Easy access thanks to different versions available.

Cons

  • Compared to competitors, it is expensive

Most Important Features

  • Screen sharing.
  • Video and audio quality.
  • Security features.
  • Multiple versions.

Return on Investment

  • Easy collaboration.
  • Screen sharing is easy.
  • Interacting with customers is easy.
  • Communication is easy.

Alternatives Considered

Medallia

Other Software Used

TeamViewer, LiveChat, Zoho Forms

Cisco Webex is a good collaboration tool

Incentivized
Kalavati Singh
Project Manager in Information Technology at Thoughtworks (5001-10,000 employees employees)

Use Cases and Deployment Scope

Cisco helped us [with] great collaboration, The meetings became very effective and engaging. The screen sharing helped [the] team to understand the root cause and fix the issue quickly. All features are super helpful and [make] all meetings fun and productive[.]

Pros

  • Effective Screen Sharing[.]
  • Can be accessed across multiple devices seamlessly[.]
  • Security[.]
  • Support system is reachable and resolves issues immediately[.]

Cons

  • No break out rooms[.]
  • Expensive relative to other similar products[.]
  • Video call is not effective as Zoom[.]
  • Ask to download client always[.]

Most Important Features

  • Screenshare
  • Video calling
  • Security

Return on Investment

  • Meetings are effective and give desired results as if team is co-located[.]
  • Meetings become engaging which helps team bonding[.]

Alternatives Considered

Microsoft Teams, Skype for Business (formerly Lync), now part of Microsoft Teams and GoToMeeting

Other Software Used

Microsoft Teams, GoToMeeting, Skype for Business (formerly Lync), now part of Microsoft Teams

Related Products

Products similar to Cisco Webex Experience Management (discontinued) that may also meet your needs.
All comparisons
InMoment XI Platform
CompareLearn more
Medallia
CompareLearn more