Cisco VoIP PBX (discontinued) Reviews & Insights

I was in technical customer support and the software was used to make inbound and outbound calls to customers.

I think it would have been better to use a real hardphone at the time I was working at the company. Cisco never managed to work and IT was struggling with it. The UI was also terrible in my experience, the buttons didn't display so we have to guess if something was clickable or not. The window was also very small, I don't remember having the possibility to have it bigger, but if so, this would look terrible seeing at the very old interface.

The Cisco VoIP PBX is used across the entire company, from the several headquarters to all the remote sites, either small or big sites. Being in Argentina, the main limitations for the product aren't limitations of the product itself, but limitations related to telecom providers regarding their data link capabilities when using the system for remote branches, but the scope of our use case isn't being limited by those conditions, workarounds are being implemented.

I have never been a fan of the small Cisco VoIP PBX systems, I really think other alternatives provide a better relation between cost and benefits, but I really can't see a better alternative for any big company, particularly if many branches are involved. Since Cisco is also one of the biggest providers of networking equipment, the implementation of a big telephony network over a data network is very transparent and solid, and that's what I think the most valuable characteristic of this PBX system is for big companies.

I used it while I was learning about voip ,i had Cisco VoIP PBX and two Cisco IP phones ,the goal was to configure the PBX and the two phones in order to enable the communication of the two phones. Besides that there were a Cisco IP phone in every office in the company.

I had two Cisco IP phones connected to a Cisco VoIP PBX ,i had to do the configuration on ip PBX and I used it to configure the two IP phones giving them an extension and an IP address,at the end i was able to call the other phone using its own extension (of course the two phones connected to PBX are in the same network)

A great solution for Inbound, Outbound call management & communication if deployed correctly. The solution does exactly the job it is designed for. It should be deployed by a Cisco authorized partner. The drawback is that it is costly & much more advanced cloud telephony & collaboration solutions are now available in the market which are much more cost-effective & efficient.

Cisco VoIP is suited for medium-sized businesses which are not much tech-enabled. They can recover the implementation cost over a certain period of time. For small businesses, it is not recommended since the initial cost is high & implementation is not easy. The cost recovery cycle for them will also be longer.

I started working with Cisco PBX in mid-2018, I started a new journey starting to get certified on Cisco Broadworks when the company I work for bought this platform. We work selling licenses to several companies because our scenario meets the demand of multi-tenant. The company had tried other open-source platforms, but we didn't have a satisfying experience. Now we have around 50,000 users on our Cisco PBX.

I recommend the Cisco PBX to any organization that wants to leave a legacy PABX, when it comes to a Cisco product there is not much to say, Cisco support is very good and fast when necessary, and platform security always follows international standards in addition to updates constants of its products to deliver a good experience to its customers.

Cisco VoIP PBX is in charge of all our SIP and TDM communications providing internal users with voice and video communications capabilities, not only in the company but also when we are remote or commuting. The solution allows me to use my desk phone for voice and video calls, and my softphone client lets me use these resources wherever I go.

The solution has almost everything I need to do my job, which is to keep in touch with my customers by phone calls and meetings. On the go, the softphone has room to improve user experience (Cisco Jabber), and as far as I know, Webex App should fill the gaps left by Jabber, but it depends to upgrade the system to the last version and that costs. Besides that, the solution is rock solid! Good audio quality in voice and video, integration with MSFT Teams and so reliable.

Cisco VoIP PBX is also known as Cisco unified communication manager is basically a server, that is used for Cisco endpoint like Cisco IP phone, Cisco voice gateway, etc. This PBX helps us to process the call and route the call. We manage the Cisco VoIP PBX of one of our clients, their PBX has lots of functions, like providing conference to Cisco phone, transfer of call, Adhoc conference, and lots of other functions. In our organization, we help our clients when they face any Cisco phone-related issue.

Cisco VoIP PBX would be suitable for companies that have multiple branches, and employees sitting in different branches of the same company can communicate to each other using Cisco phone over the internet, and this company doesn't have to pay any call charges as the company's internet is being used for calling purposes. I believe companies that are not that big and have fewer employees should not use this.

Our organization has satellite offices across the globe and Cisco VoIP PBX is great for connecting staff within those offices, while also keeping employees connected to the larger organization. Since these satellite offices must run more cost-effectively, the built-in IP also reduces internet costs and improves connectivity, which is important.

Smaller organizations, offices in remote locations, and locations were internet service is intermittent or costly would benefit from using Cisco VoIP PBX. The ability to combine the internet and phone service results in improved and consistent connectivity. And the overall expense to outfit a small to medium size office is extremely cost-effective.