Q: What are Cisco Unified Contact Center's top competitors?

Five9 , Webex Contact Center , and Genesys Cloud CX are common alternatives for Cisco Unified Contact Center.

Question 1

What is Cisco Unified Contact Center?

Accepted Answer

Cisco Unified Contact Center is a contact center platform that can support up to 24,000 agents. It  supports call routing, omnichannel integrations, and a management portal for creating customer profiles, segmentation, and resource monitoring.

Question 2

What are Cisco Unified Contact Center's top competitors?

Accepted Answer

Five9, Webex Contact Center, and Genesys Cloud CX are common alternatives for Cisco Unified Contact Center.

Question 3

What is Cisco Unified Contact Center's best feature?

Accepted Answer

Reviewers rate Click-to-call (CTC) highest, with a score of 9.7.

Question 4

Who uses Cisco Unified Contact Center?

Accepted Answer

The most common users of Cisco Unified Contact Center are from Enterprises (1,001+ employees).

Cisco Unified Contact Center Competitors and Alternatives

Most Commonly Comparedto Cisco Unified Contact Center

NiCE CXone Mpower

Genesys Cloud CX

Talkdesk

Genesys Multicloud CX (discontinued)

8x8 Contact Center

Genesys PureConnect (discontinued)

Avaya Infinity™

Webex Contact Center

Five9