Cisco ThousandEyes

Score8.9 out of 10

218 Reviews and Ratings

What is Cisco ThousandEyes?

Cisco ThousandEyes empowers organizations to assure every digital experience across every network, everywhere, every time.

Categories & Use Cases

Media

Screenshot of global availability issues for users trying to use Slack application.

Screenshot of the path visibility feature pinpointing where in the transit path an outage or event is occurring.

Screenshot of ThousandEyes Internet Insights™, which combines a massive data set with algorithmic outage detection to provide near real-time insights into a business's SaaS applications. and networks. Internet Insights can be used to manage digital experience at Internet scale.

Screenshot of ThousandEyes Event Detection diagnosing events as server or network issue.

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Screenshot of global availability issues for users trying to use Slack application.

#1 most frequent

Professional, Scientific, and Technical Services

17.8%

123 installations of 691

“We are using ThousandEyes currently for our own Anycast DNS solution. We use it to monitor performance and accessibility. We are intending to roll out SD-WAN globally and want to use ThousandEyes to also monitor our SD-WAN endpoints and internet connections.”
— Director Corporate Services, CGI (10,001+ employees)

#2 most frequent

Information

14.5%

100 installations of 691

“We are using ThousandEyes to monitor a variety of things, from BGP routes path to SaaS application performance. ThousandEyes is reliable in detecting issues and often able to pin down the exact cause of an issue.”
— Principal Consultant, Spark New Zealand (5001-10,000 employees)

#3 most frequent

Manufacturing

9.8%

68 installations of 691

“It is used widely by the internal Telecom Support team for all sites (900+) and regions in the company. Is used mainly in two ways: Proactive identification of incidents and troubleshooting active incidents.”
— IT Director-Global Telecom Ops, Honeywell Inc (10,001+ employees)

Matthew Partida View profile

Infrastructure engineer in Information Technology at Denton County (1001-5000 employees employees)

Use Cases and Deployment Scope

ThousandEyes is used to monitor the network, we well as troubleshoot any issues. By having a glass pane style map of the network, we are able to easily track problems with easy logical troubleshooting and assisting tools that are baked into the system. It has proven to be an invaluable tool that wraps many other products into one clean setup.

Pros

NMS
Troubleshooting
Monitoring

Cons

Snmp integration
Simple troubleshooting tools

Return on Investment

Reduced troubleshooting time
Less user mapping error issues

Other Software Used

NetBrain Technologies, Cisco Catalyst Center

Verified User

Consultant in Information Technology (10,001+ employees employees)

Use Cases and Deployment Scope

We use Cisco ThousandEyes for the Cloud Network monitoring of the end-to-end user experience monitoring as well. So a Cisco ThousandEyes is a tool that helps us in getting the one performance inside of different applications also and the end, end-to-end network visibility as well. So it helps a lot in identifying the issues at a very faster time.

Pros

Cisco ThousandEyes does the holistic discovery of the end components, the network components, and it's really fast at identifying where the issue is, which is not normally identified by the classic monitoring tools. So it's quite a fast identifying the issue of the networks and Cisco ThousandEyes also provides a very good real user end user monitoring experience for the end customers. So those are the two real life and also very good examples for Cisco ThousandEyes.

Cons

More focused on, I would say on the cloud visibility because they are only doing the network visibility, but the cloud application visibility, they need to put more focus on that area.

Return on Investment

So it's really helpful for us to identify the issue quite fast. So we use thousand ties to understand where the issue is and it helps us in maximize the business potential. So I would say it's helpful in the overall business strategy.

Other Software Used

PRTG Network Monitor, Microsoft System Center Operations Manager (SCOM), BMC AMI Ops

Verified User

Vice-President in Information Technology (1001-5000 employees employees)

Use Cases and Deployment Scope

Network troubleshooting both internally and externally (ISP/SaaS facing)
Endpoint troubleshooting (Surface laptops) over VPN, work-from-home.

Pros

Network path visibility
Clean, unified web experience/tooling
Synthetic testing

Cons

The licensing/cost model is unpredictable and frustrating
Unit based consumption has been a limiter for our investments into the tech

Return on Investment

Engineering time saved through better observability
Reduced organizational MTTR

Alternatives Considered

LogicMonitor, SolarWinds AppOptics and Zabbix

Other Software Used

LogicMonitor, Atlassian Confluence, Atlassian Jira

Verified User

Manager in Information Technology (1001-5000 employees employees)

Use Cases and Deployment Scope

ThousandEyes has been a game changer in our retail operations. It gives a real time visibility and valuable insights. Our connectivity team stays sharp to fix problems fast and ensures as smooth experience for our customers.

Pros

We use in every day trying to help the operation team to identify problems and helps develop our team solve them

Cons

We use almost the features and men to identify internet issues.

Return on Investment

I see only the good things and good impacts.

Verified User

Manager in Information Technology (1001-5000 employees employees)

Use Cases and Deployment Scope

Monitoring applications

Pros

Monitoring inbound applictions
Detecting faults outside our network
Provide evidence to other teams

Cons

Make it cheaper!
Mobile app
Mac app

Return on Investment

Helped find issues wuickly
Is expensive to use

Alternatives Considered

AppNeta

Other Software Used

Entuity

Catchpoint

Kentik

Dynatrace

Cisco ThousandEyes

What is Cisco ThousandEyes?

Categories & Use Cases

Media

Most Frequent Users

Professional, Scientific, and Technical Services

Information

Manufacturing

Reviews

ThousandEyes

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Other Software Used