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Cisco Headsets

Score9.1 out of 10

118 Reviews and Ratings

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What is Cisco Headsets?

Cisco Headsets are designed to help users stay connected wherever they work. Whether working at home, at the office, or on the go, the headset helps users stay focused on what's important. The professional headsets are built to deliver exceptional audio and are integrated with the Webex platform for seamless collaboration and simple management. Bluetooth wireless, DECT, or wired headsets are available.

Categories & Use Cases

Media

Screenshot of CP-HS-WL-561-N-US Cisco Headset 561
Screenshot of Headset 521
Screenshot of CP-HS-W-522-USB Headset 522
Screenshot of CP-HS-WL-561-S-US-and-CP-HS-WL-562-S-US Cisco Headset 561/562 Standard Base Station
Screenshot of CP-HS-WL-562-S-US Cisco Headset 562 with Standard Base Station

1 / 5

Screenshot of CP-HS-WL-561-N-US Cisco Headset 561

Reviews

What users are saying about Cisco Headsets.
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Premium audio with quality features and simple to use

Tim RobertsView profile
Systems Engineer in Information Technology at St Anne Institute (201-500 employees employees)

Use Cases and Deployment Scope

We need great headsets with great features and controls for anyone. Also needed was the option for various connections, wired (USB) and wireless (BT) with noise cancellation and great audio so both sides can hear clearly.

Pros

  • Noise canceling
  • Controls
  • Options for all

Cons

  • Cost, it's very premium

Return on Investment

  • Clearer calls
  • Less repetition with clearer calling

Alternatives Considered

Poly CS540 & CS500 XD Wireless Headsets, Jabra Evolve2 Series, Jabra Engage Series and Poly S12 Office Headset

Other Software Used

Vidcast by Webex Leap

Next level productivity tool Cisco Headsets are a great asset

Incentivized
Leonardo Silva
Network Engineer in Professional Services at Logicalis (201-500 employees employees)

Use Cases and Deployment Scope

In my organization, Cisco Headsets play a major role by allowing flexibility and mobility for my front desk co-workers, roles as receptionists, sales teams, NOC engineers, and warehouse staff are experiencing all the benefits using models such as Cisco Headsets 720 and 730. These models are capable of delivering high-quality audio while providing comfort and offering a long-lasting battery. Many of these areas no longer need to be configured to forward calls from their deskphone to their cellphones every time they leave the desk for some reason. This has fixed the problem of missing calls and reduced costs with PSTN calls.

Pros

  • High-quality audio
  • Ease to setup the connection with bluetooth devices
  • The battery life is really good

Cons

  • The cushion materials are good, but they could use some improviment.
  • The ANC of 700 series is good, but some times is not enough.

Return on Investment

  • Reducing PSTN calls originated by deskphones that had Call Forward all setup.
  • Areas such as warehouse and front desk had thei productivity increased.
  • Front desk staff are happy since they stop to missing customer calls.

Alternatives Considered

Cisco IP Phones, Cisco 4000 Series Integrated Services Routers (ISR 4000) and Webex App

Other Software Used

Webex App, Webex Calling, Webex Contact Center

Improved Efficiency through Cisco Headsets

Incentivized
Harshal PachpandeView profile
Analyst in Information Technology at Secureview (501-1000 employees employees)

Use Cases and Deployment Scope

As an Analyst working in a SOC environment, reliable communication is quite a critical part of our daily operations. Where I use Cisco Headsets primarily for real time collaboration with the customers or presentation which provides noise cancellations helps me to stay focused and maintain clarity in communication.

Pros

  • During critical bridge calls involving multiple teams, headsets deliver clear audio in a noisy environment with the ANC feature, which helps to reduce background chatter so that each member hears only the relevant conversation.

Cons

  • Seems to have limited compatibility with non cisco tools such as Zoom, Google Meet it underperforms
  • Price point is again on the higher end

Return on Investment

  • It has improved incident response efficiency and helped in enhancing the productivity
  • Clear audio reducing the customer reporting calls reduces the need for repeated communications

My experience with Cisco Headsets

Nitya KhareView profile
Event Manager in Professional Services at FNP Wedding (501-1000 employees employees)

Use Cases and Deployment Scope

I work in FNP weddings where multiple weddings, events, corporate events, parties, fundraising and different events goes on live with same moment of time. I need to connect with various events manager who are there available in the events. Everything is needed to be in prompt and through Cisco Headsets I always be online and get connected to each one of them. Cisco Headsets are great with clarity in communication to my managers, vendors and my clients. It's wireless models give great to use and roam freely there is no hassle in voice communication.

Pros

  • Integrated with busy lights
  • High definition audio
  • Integration with various online meeting platform

Cons

  • Battery Life can be more
  • Price point
  • More comfortable for long use

Return on Investment

  • More retained clients in our business
  • Top quality services maintained after getting live updates
  • New capture of cleint rate has increased significantly

Other Software Used

ZingHR, FoodBucket

Cisco Headsets Review

Incentivized
shamus doyle
Tech support in Information Technology at Scansource (1001-5000 employees employees)

Use Cases and Deployment Scope

noise cancelation for audio calls

Pros

  • noise from my pets to people in active calls

Cons

  • color choices

Return on Investment

  • background noise cancelation is great