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Cisco Finesse

Score5.7 out of 10

26 Reviews and Ratings

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What is Cisco Finesse?

Categories & Use Cases

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Tech Cares
2025
Tech Cares 2025
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2024
Tech Cares 2024
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2023
Tech Cares 2023
Tech Cares
2022
Tech Cares 2022
Tech Cares
2021
Tech Cares 2021

Technical Details

Technical Details
Mobile ApplicationNo

FAQs

What is Cisco Finesse?
Cisco Finesse is a product designed to improve customer support delivered via contact centers. Described by Cisco as a next-generation agent and supervisor desktop, Cisco Finesse provides a collaborative experience for communities that interact with your customer service organization. Finesse's user-centric design is stated to enhance satisfaction for your customer-care representatives.
What is Cisco Finesse's best feature?
Reviewers rate Click-to-call (CTC) and Multichannel integration highest, with a score of 8.9.