TrustRadius Insights for CIPHR are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Pros
Efficiency and Automation: Many reviewers have praised Cipher for its automated processes, which have significantly improved efficiency and made navigation easy. Users appreciate how these features streamline their workflow without compromising the professional-looking layout.
User-Friendly Interface: The user-friendliness of Cipher and its well-designed layout for navigating to different sections have been mentioned positively by numerous users. They find it easy to use out of the box, but also customizable when needed, making it adaptable to their business needs.
Excellent Customer Service: The customer service provided by Cipher has received high regard from users. Both the IT support staff and customer support team are described as friendly, helpful, and knowledgeable. Reviewers appreciate their quick issue resolution and extensive support in using the system effectively.
We are confident in our ability to keep track of our employees' information with the support of CIPHR. We can use it to keep track of employee absences and manage payroll information. We are grateful for the opportunity to expand our business. It has a clean, well-organized layout that is easy to navigate without sacrificing the site's professional appearance thanks to the site's automated operations.
Pros
It's easy to use, and the layout makes it simple to get around to the areas you're interested in.
Affordability Support for the implementation of new procedures.
Also, everything is arranged in a way that makes it easy to locate distinct parts.
Cons
Due to its high price, it hasn't been able to alleviate much of the time-consuming administrative strain.
No assistance options may be found in several parts, making it difficult for newcomers to understand.
Likelihood to Recommend
Everything appeared to be in order based on the sales pitch. It wasn't until the post-implementation stage that we understood what wasn't included or was an additional expense. This has restricted our ability to use the system. The help desk is typically helpful and sympathetic, however, it sometimes takes a while for a solution to be provided.
VU
Verified User
Engineer in Information Technology (10,001+ employees)