Cin7 Orderhive

Score3.1 out of 10

7 Reviews and Ratings

What is Cin7 Orderhive?

Cin7 Orderhiveis a SaaS based solution which brings order, shipping and inventory management functionalities in one platform, now from Cin7 (acquired February 2021). It facilitates multi-channel selling and streamlines back-end processes within a centralized real-time inventory tracking system. Orderhive provides integrations with marketplaces (Amazon, eBay, Etsy) shopping carts (Shopify, Magento, WooCommerce), shipping (FedEx, USPS, UPS, DPD), accounting software (Quickbooks & Xero) in one business tool.

Categories & Use Cases

Media

Barcode scanning
The software offers UPC creation and scanning capabilities or integrations for tracking inventory.
Category average: 7.3
Item kitting
Items can be bundled and sold together in a kit, and the software will automate the necessary tracking and fulfillment steps to manage each individual item.
Category average: 6.9
Automation rules
Rules can be established to automate reordering items, applying tags to organize inventory, creating production orders, shipping items via specific carriers or methods, and more.
Category average: 8.1

Inventory tracking
The software syncs orders and stock to maintain a real-time picture of inventory and supports multiple methods such as LIFO and FIFO.
Category average: 8.4
Forecasting
The software predicts future inventory and order trends, and may offer reordering and production suggestions based on these predictions.
Category average: 7.8
Accounting integration
The software integrates with accounting software for more comprehensive bookkeeping.
Category average: 8

Giannina Branda

Supply Manager in Product Management at Lanhtropy (1-10 employees employees)

Use Cases and Deployment Scope

We use it for inventory and order management.

Pros

inventory management
order management
product management
receiving inventory and shipping

Cons

shipping, I would like to be able to handle returns more easily.
I would like to be able to handle stock differently according to order delivery dates. Order hive reserves qty for all the orders we place, I would like to be able to decide which orders reserve stock and which ones shouldn't.

Most Important Features

customer service and support
handles inventory and orders correctly
works appropriately with no major issues
ease of use
handles inventory and orders correctly
price

Return on Investment

we were able to duplicate sales and gain great visibility of our business overall for decision-making and evaluation

Kim Moeller-Nielsen

Vice-President in Product Management at New Shape (51-200 employees employees)

Use Cases and Deployment Scope

It has helped tremendously with price changes during this time of severe supply chain issues. The system is intuitive and easy to use. it is developing all the time, it gets better and better - I would love to see more options for POS that are Orderhive owned rather than third parties.

Pros

Customer support
Easy to use, help a lot on the day to day operations
I like the unification of all sales channels the most. The ability to track and process sales from one place is great.

Cons

Reports are something that is good to work on so that we can do more in-depth analysis.

Most Important Features

Inventory management
Shipping management
Order management

Return on Investment

It has improved our daily tasks which has impacted on a positive result to us.

Joseph Markman

Systems Administrator in Information Technology at Water Safety Corporation (1-10 employees employees)

Use Cases and Deployment Scope

Our company was looking for a solution to connect all of the different systems we had and facilitate the flow of orders and shipping information between those systems. Orderhive has been an outstanding partner in addressing our needs, implementing solutions, and integrating our disparate systems into one cohesive environment. Our implementation required integration to a system that was not yet available with Orderhive and they stepped in and created that integration for us so that we could proceed with the implementation without having to compromise connectivity to one of our key systems.

Pros

Responds to inquiries and reported issues
Easy to use and intuitive user interface
Access to logging information for troubleshooting integration issues

Cons

Feature requests could be implemented quicker
Some of the newest user interface additions could be clearer

Most Important Features

Integrations
Order management
Purchase order management

Return on Investment

Improved business manageability

Other Software Used

BigCommerce, QuickBooks Online, HubSpot CRM

Martin Trygve Olsen View profile

Managing Director in Corporate at Aussie Surf Products (1-10 employees employees)

Cons

Customer service is the worst we have ever experienced.
Completing promises.
Doing tasks on time.
Providing software that functions as promised.
Extremely poor onboard training (impatient and arrogant).

Return on Investment

It has been a major loss for us.
Lost time and wasted investment money.
Actually has made our processes more complicated.

Alternatives Considered

Cin7

Usability

Verified User

Project Manager in Sales (1-10 employees employees)

Use Cases and Deployment Scope

Cin7 Orderhive is being sunsetted and rightly so. I started using this system as a multichannel inventory management system 3 years ago. In the beginning it worked well for me. As time went on there were many bugs for example it's main function is inventory management and it would constantly over sell items. It took a while to find out why they weren't reporting the correct information. Then they told me it was my responsibility to resolve it with the channel. I'm not a tech guy, but it went down hill from there.

In my opinion, same as many companies, they give you all the attention you need in the beginning then forget about you. For me, customer service is slow to respond and mostly good for basic questions. Anything problem related never got resolved quickly.

Pros

Fees charges exactly when due. they do that well

Cons

Lifetime account rep lasted for a year
Channel integration not always connecting
Overselling items is a huge issue for me

Return on Investment

Lost sales due to inaccurate connections to channels
Over selling for the same reason
Couldn't print invoices unless I cleared my browser daily.

Other Software Used

ShipStation

QuickBooks Commerce

Brightpearl by Sage

Cin7 Orderhive

What is Cin7 Orderhive?

Categories & Use Cases

Media

Key Features

Top Performing Features

Barcode scanning

Item kitting

Automation rules

Areas for Improvement

Inventory tracking

Forecasting

Accounting integration

Reviews

Use Cases and Deployment Scope

Pros

Cons

Most Important Features

Return on Investment

Use Cases and Deployment Scope

Pros

Cons

Most Important Features

Return on Investment

Use Cases and Deployment Scope

Pros

Cons

Most Important Features

Return on Investment

Other Software Used

Cons

Return on Investment

Alternatives Considered

Usability

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Other Software Used

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