#1 most frequent
United States of America
33.3%4 installations of 12
What is Cin7 Orderhive?
Cin7 Orderhiveis a SaaS based solution which brings order, shipping and inventory management functionalities in one platform, now from Cin7 (acquired February 2021). It facilitates multi-channel selling and streamlines back-end processes within a centralized real-time inventory tracking system. Orderhive provides integrations with marketplaces (Amazon, eBay, Etsy) shopping carts (Shopify, Magento, WooCommerce), shipping (FedEx, USPS, UPS, DPD), accounting software (Quickbooks & Xero) in one business tool.
Categories & Use Cases
Media
Top Performing Features
Barcode scanning
The software offers UPC creation and scanning capabilities or integrations for tracking inventory.
Category average: 7.3
Item kitting
Items can be bundled and sold together in a kit, and the software will automate the necessary tracking and fulfillment steps to manage each individual item.
Category average: 6.9
Automation rules
Rules can be established to automate reordering items, applying tags to organize inventory, creating production orders, shipping items via specific carriers or methods, and more.
Category average: 8.1
Areas for Improvement
Inventory tracking
The software syncs orders and stock to maintain a real-time picture of inventory and supports multiple methods such as LIFO and FIFO.
Category average: 8.4
Forecasting
The software predicts future inventory and order trends, and may offer reordering and production suggestions based on these predictions.
Category average: 7.8
Accounting integration
The software integrates with accounting software for more comprehensive bookkeeping.
Category average: 8
Who Buys & Uses Cin7 Orderhive
#2 most frequent
India
25.0%3 installations of 12
#3 most frequent
Australia
16.7%2 installations of 12
Great inventory managment system for an accesible price wwith great customer support
Use Cases and Deployment Scope
We use it for inventory and order management.
Pros
- inventory management
- order management
- product management
- receiving inventory and shipping
Cons
- shipping, I would like to be able to handle returns more easily.
- I would like to be able to handle stock differently according to order delivery dates. Order hive reserves qty for all the orders we place, I would like to be able to decide which orders reserve stock and which ones shouldn't.
Most Important Features
- customer service and support
- handles inventory and orders correctly
- works appropriately with no major issues
- ease of use
- handles inventory and orders correctly
- price
Return on Investment
- we were able to duplicate sales and gain great visibility of our business overall for decision-making and evaluation
Very good tool and excellent Support
Use Cases and Deployment Scope
It has helped tremendously with price changes during this time of severe supply chain issues. The system is intuitive and easy to use. it is developing all the time, it gets better and better - I would love to see more options for POS that are Orderhive owned rather than third parties.
Pros
- Customer support
- Easy to use, help a lot on the day to day operations
- I like the unification of all sales channels the most. The ability to track and process sales from one place is great.
Cons
- Reports are something that is good to work on so that we can do more in-depth analysis.
Most Important Features
- Inventory management
- Shipping management
- Order management
Return on Investment
- It has improved our daily tasks which has impacted on a positive result to us.
Orderhive Meets All of Our Companies Needs
Use Cases and Deployment Scope
Our company was looking for a solution to connect all of the different systems we had and facilitate the flow of orders and shipping information between those systems. Orderhive has been an outstanding partner in addressing our needs, implementing solutions, and integrating our disparate systems into one cohesive environment. Our implementation required integration to a system that was not yet available with Orderhive and they stepped in and created that integration for us so that we could proceed with the implementation without having to compromise connectivity to one of our key systems.
Pros
- Responds to inquiries and reported issues
- Easy to use and intuitive user interface
- Access to logging information for troubleshooting integration issues
Cons
- Feature requests could be implemented quicker
- Some of the newest user interface additions could be clearer
Most Important Features
- Integrations
- Order management
- Purchase order management
Return on Investment
- Improved business manageability
Other Software Used
BigCommerce, QuickBooks Online, HubSpot CRM
Be extremely cautious of Orderhive, poor service, poor software and poor results
Cons
- Customer service is the worst we have ever experienced.
- Completing promises.
- Doing tasks on time.
- Providing software that functions as promised.
- Extremely poor onboard training (impatient and arrogant).
Return on Investment
- It has been a major loss for us.
- Lost time and wasted investment money.
- Actually has made our processes more complicated.
Alternatives Considered
Cin7
Usability
Cin7 Orderhive is gone, Cin7 is not not a good fit for multi channel Inventory management
Use Cases and Deployment Scope
Cin7 Orderhive is being sunsetted and rightly so. I started using this system as a multichannel inventory management system 3 years ago. In the beginning it worked well for me. As time went on there were many bugs for example it's main function is inventory management and it would constantly over sell items. It took a while to find out why they weren't reporting the correct information. Then they told me it was my responsibility to resolve it with the channel. I'm not a tech guy, but it went down hill from there.
In my opinion, same as many companies, they give you all the attention you need in the beginning then forget about you. For me, customer service is slow to respond and mostly good for basic questions. Anything problem related never got resolved quickly.
In my opinion, same as many companies, they give you all the attention you need in the beginning then forget about you. For me, customer service is slow to respond and mostly good for basic questions. Anything problem related never got resolved quickly.
Pros
- Fees charges exactly when due. they do that well
Cons
- Lifetime account rep lasted for a year
- Channel integration not always connecting
- Overselling items is a huge issue for me
Return on Investment
- Lost sales due to inaccurate connections to channels
- Over selling for the same reason
- Couldn't print invoices unless I cleared my browser daily.
Other Software Used
ShipStation
