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DEAR Systems, by Cin7

Score7 out of 10

13 Reviews and Ratings

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What is DEAR Systems, by Cin7?

DEAR Systems is now part of Cin7 since the early 2021 acquisition. They offer a multi-channel order and inventory management oriented around the needs of retailers, that scales to support warehouse operations, point of sale solutions, as well as accounting and ecommerce integrations.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features DEAR Systems, by Cin7 has to offer, as determined by TrustRadius' reviewers.
Based on 13 ratings of DEAR Systems, by Cin7's features
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Top Performing Features

  • Accounting integration

    The software integrates with accounting software for more comprehensive bookkeeping.

    Category average: 8

  • Reporting and analytics

    Reports about historic and current inventory and order trends are available.

    Category average: 7.9

  • Invoicing

    Invoices for orders can be created and sent, and invoices from suppliers can be managed.

    Category average: 7.2

Areas for Improvement

  • Automatic reordering

    The software can be set up to automatically reorder a good when it falls below a certain threshold.

    Category average: 7.6

  • Fulfillment

    When orders are received, pick orders are sent to the ideal location and fulfillment status can be tracked.

    Category average: 8.1

  • Backorder management

    Backorders are prioritized and fulfilled as new stock arrives.

    Category average: 7.2

Reviews

What users are saying about DEAR Systems, by Cin7.
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A good product spoiled by down-time, price gouging and poor customer service

Edward TaylorView profile
Managing Director in Manufacturing at Purition Ltd. (11-50 employees employees)

Pros

  • Batch Number Tracking
  • Manufacturing
  • Intergrations

Cons

  • Pricing increase 400% this year
  • Down Time is unacceptable, dedicated server option cost £30k per year
  • Lots of minor issues across the board.

Return on Investment

  • We have been using for so long it's impossible to say.
  • Dear cost us £900 last year but we have had to employ a part time person to help run it.

DEAR Systems is a powerful tool for small businesses

Incentivized
Verified User
C-Level Executive in Manufacturing (1-10 employees employees)

Use Cases and Deployment Scope

DEAR Systems is used within my business as a tool to manage inventory of all inputs and finished goods. Additionally, it is a helpful tool to generate production modules, forecast production requirements and track production capacity. The software is also used to generate and send electronic invoices and to synch stock levels with our online store.

Pros

  • Inventory tracking
  • Invoicing
  • Ecommerce synch

Cons

  • More variable production modules
  • Ecommerce synch can be improved
  • Lower tier pricing

Return on Investment

  • Improved reporting for production
  • Reduced invoicing admin
  • Better cogs reporting

Alternatives Considered

Xero

Other Software Used

Xero, WooCommerce

Why Yes Accounting say YES to DEAR Inventory

Incentivized
John CotterView profile
Accountancy Practice Principal in Finance and Accounting at Yes Accounting Limited (1-10 employees employees)

Pros

  • Xero Online Accounting Integration - 100% reliable
  • Drop Shipment combined with Own Warehouse Shipment Processing is a dream
  • Support - Really efficient dealing with technical issues and more generic issues equally well
  • Financial control of delivery notes and purchase invoices provides excellent data integrity
  • Easily add new cost variables such as shipping costs, managed easily

Cons

  • Integration to UK shipping channels like Royal Mail
  • Period locking would add greater integrity
  • Reporting could be improved on
  • Interface could be cleaner

Return on Investment

  • We have secured new clients with DEAR and they have been delighted with it.
  • We have failed to secure new clients when we have identified where DEAR will not work for that specific client.
  • The alternatives on the market, like Unleashed, often don't meet the clients need either.

Alternatives Considered

Unleashed, Linnworks and SAP Business One

Other Software Used

Xero, CrunchBoards, Stripe, WorkflowMax

Poor Experiences

Verified User
Technician in Manufacturing (51-200 employees employees)

Pros

  • Price
  • UI

Cons

  • Support
  • Bugs
  • Website Functionality
  • Down-time
  • Glitchiness

Return on Investment

  • Lost company time
  • Effective inventory management
  • Mostly does the job it's supposed to