Chrome Remote Desktop Professional, Scientific, and Technical Services Reviews & Insights

Score8.3 out of 10

146 Reviews and Ratings

Community insights

TrustRadius Insights for Chrome Remote Desktop are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Excellent Connectivity: Users consistently praise Chrome Remote Desktop for its efficient connection establishment, intuitive interface and compatibility, stability, and high performance. They also appreciate the ease of establishing secure connections for collaboration with team members or clients.

Ease of Integration: Users highlight the intuitive nature of the interface and seamless integration with various devices without needing formal training.

Stability: Users also value the excellent stability, speed, and low performance overhead of Chrome Remote Desktop for fast and stable remote access experiences that enhance productivity in work tasks such as meetings, communication, handling computer issues, and file transfers between different computers.

Reviews

6 Reviews

Professional, Scientific, and Technical Services

Perfect tool to connect remotely with Chrome Remote Desktop

Rating: 10 out of 10

Incentivized

May 27, 2021

Use Cases and Deployment Scope

I have been using Chrome Remote Desktop in my Organization to work with my team technically. It is so easy and simple to use without any hassle. The user interface is also very attractive and easy to use and it is also easy to install and use. I can also connect with my other team members remotely to work on technical issues at my workplace. This is so helpful and I loved using this as I can connect with anyone anywhere without spending a peny.

Pros

Remotely connecting with any team member any where
Easy to install and use
We can transfer and documents easily with Chrome
Works fast with better net connectivity

Cons

To use this one must have Google account
Need to have faster Net connectivity
Apart from this I don't think there is any lacking point in Chrome.

Likelihood to Recommend

This tool has helped me to connect remotely with my team members anywhere anytime to work on our technical issues. I can also transfer the file in the remote session. Previously before using it I was very worried about my work. but then I loved using Chrome and it has taken all my problems away

Verified User

Manager in Human Resources (Information Technology & Services company, 51-200 employees)

Vetted Review

3 years of experience

A good backup option and free alternative

Rating: 8 out of 10

Incentivized

December 12, 2019

Use Cases and Deployment Scope

This is utilized by members of the IT department to have an alternative way to access their PCs when out of the office (and just in case the RDS server has issues and they are remote). As we have Chromebooks, this is a logical tool to choose to access the machines.

Pros

Easy set-up on target machines.
Runs on a Chromebook with minimal fuss.

Cons

Occasionally slow to move around (when in full screen), that I cant see if its a latency issue or a dodgy update.
Lacks file transfer options.

Likelihood to Recommend

It's great as a home connection tool, or as backup access for users that need an alternative to terminal services. If you have users with Chromebooks, it was traditionally the only realistic option, but with the Play store, this doesn't hold as true.

Verified User

Manager (Architecture & Planning company, 51-200 employees)

Vetted Review

5 years of experience

Chrome Remote Desktop enables you to view all your PCs at once

Rating: 10 out of 10

Incentivized

November 7, 2019

Use Cases and Deployment Scope

My company works with many remote PCs and also has people working from home. We've recently switched from using TeamViewer to Chrome Remote Desktop with no impact on performance. I also use Chrome Remote Desktop to access 5 other PCs where I have large processing jobs running.

Pros

Access remote computers
Allow users to work on their work computers from anywhere.
Allows for the easy transfer of files from the remote desktop.

Cons

I wish Chrome Remote Desktop allowed for the use of combination keys such as alt-tab.

Likelihood to Recommend

Chrome Remote Desktop is great for accessing remote computers and allows you to work off of your Office PC wherever you are. I run jobs on multiple PCs and use remote desktop to access all of them. I have 3 additional PCs in my office and use Remote Desktop to access them as it removes the need for additional monitors and keyboards.

Allen Shapiro

Executive Vice President in Corporate at List Service Direct Inc (Marketing and Advertising, 1-10 employees)

Vetted Review

2 years of experience

View profile

Best cross-platform remote sharing tool on the market

Rating: 9 out of 10

Incentivized

February 4, 2019

Use Cases and Deployment Scope

I have been using Chrome Remote Desktop personally to control my personal computer from the comfort of my phone. We are also using Chrome Remote Desktop at work to coordinate work with colleagues and seek technical assistance remotely. It's easy to install and easier to use. You can use it in two ways: Remote Assistance for user to user screen sharing and "My Computers" to seamlessly connect to your devices from anywhere in the world. That's why I love Chrome Remote Desktop so much.

Pros

It's very easy to connect to your computers. All you have to do is make sure you are logged in with your Google account on all of your devices.
It has good remote control options like print screen or power-off remotely.
I haven't faced any lag while remotely connecting to devices at work.

Cons

I have not really faced any issues using Chrome Remote Desktop. I can't wake my sleeping computer from my phone, which I kind of understand but would have been a good feature to have.

Likelihood to Recommend

Chrome Remote Desktop is very good for seeking remote assistance among colleagues. Make sure you don't leave your device unattended while sharing access. You can also use it to control your devices from one another. I love to be able to control my computer from the comfort of my phone.

Ravinder Gupta

Senior Oracle Database Administrator in Information Technology at CGI (Information Technology and Services, 10,001+ employees)

Vetted Review

2 years of experience

View profile

Clean, lightweight, FREE remote desktop program for multiple platforms

Rating: 9 out of 10

Incentivized

March 1, 2018

Use Cases and Deployment Scope

We use Chrome Remote Desktop to access data and analysis servers from offsite. We've also used it in the Linguistics Lab to remotely access a computer with SuperLab from outside the experimentation booth where we have respondents.

Pros

Unlike Microsoft's Remote Desktop, this program is the same across platforms, which is helpful for users.
This program also allows direct control over the desktop (like TeamViewer) and doesn't give you a simulated log on (like Remote Desktop). This is advantageous for seeing exactly what's on the screen but can make it a little laggy.
The interface is very nice and clear once it's set up. It's obvious which computer is which and it's just a couple of clicks from opening the program to a connection.
The mobile app is also really really well done.

Cons

This program is NOT easy for end-users to set up on their own.
The PIN requirement is secure (which is nice), but it'd be nice to have the option to have an alphanumeric password or something.

Likelihood to Recommend

Chrome Remote Desktop is great for accessing machines remotely which cannot be accessed via Microsoft's Remote Desktop. It's especially nice for accessing machines of varying operating systems from a machine of a single operating system. For example, if I'm on my Windows laptop, I can always use Microsoft Remote Desktop to connect to local machines (or machines via a VPN), but I can't do the same with Macs. I can do both from Chrome Remote Desktop though, and this program is very lightweight, which is nice.

Ho'omana Nathan Horton

Graduate teaching/research assistant at Journal of Linguistic Geography (Research, 5001-10,000 employees)

Vetted Review

1 year of experience

View profile

The Perfect Remote Support Tool for your Chrome Devices!

Rating: 6 out of 10

Incentivized

March 27, 2017

Use Cases and Deployment Scope

Chrome Remote Desktop is used within our organization to obtain 'line-of-site' when it comes to supporting our hardware in the field remotely. As our organization utilizes the power of Google for Work - Google App Suites all of our devices are enrolled and managed via google MDM, this is only half the battle when it comes to supporting and accessing your hardware in the field. With the Chrome Remote Desktop app my team and I can easily access a device as long as it's connected to the internet even in a locked-down kiosk state. The business problem this solves is quite obvious, no more on-site technicians to troubleshoot a software or configuration issue as we can do it remotely with Chrome Remote Desktop!

Pros

Remotely accessing devices in the field, even when on a client network or cellular network
Ease of use - the software is simple and even the least tech-savvy associate can use the tool
Seamless connection - the connection is stable, smooth and allows for seamless control of the remote device
Easy to install - installed via policies through google admin

Cons

Lightweight - If you're looking for a robust tool this may not be it, this allows for straight-forward connecting to the remote device.
No saved preferences - you'll have to use a different code to connect to each device
Firewall rules required - Chrome Remote Desktop requires pin-holes in your firewall to open certain ports if you're using in a locked down network.

Likelihood to Recommend

Chrome Remote Desktop is a great tool to use when needing to quickly connect to a remote device for troubleshooting or visibility into a problem occurring on the remote device. The tool allows you to connect immediately with only an internet connection and directly to your device. For Multiple device deployments this is a perfect tool that provides line-of-site into all your devices and allows you to ensure their in working order.

For scenarios that you'd like to transfer and pass back and fourth control, Chrome Remote Desktop wouldn't be the tool to use - there are other robust remote support tools that can do this, but at a higher cost for licensing.

Verified User

Manager in Research & Development (Information Technology and Services company, 51-200 employees)

Vetted Review

2 years of experience

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The Perfect Remote Support Tool for your Chrome Devices!

Rating: 6 out of 10

Incentivized

March 27, 2017

Use Cases and Deployment Scope

Pros

Remotely accessing devices in the field, even when on a client network or cellular network
Ease of use - the software is simple and even the least tech-savvy associate can use the tool
Seamless connection - the connection is stable, smooth and allows for seamless control of the remote device
Easy to install - installed via policies through google admin

Cons

Lightweight - If you're looking for a robust tool this may not be it, this allows for straight-forward connecting to the remote device.
No saved preferences - you'll have to use a different code to connect to each device
Firewall rules required - Chrome Remote Desktop requires pin-holes in your firewall to open certain ports if you're using in a locked down network.

Likelihood to Recommend

Verified User

Manager in Research & Development (Information Technology and Services company, 51-200 employees)

Vetted Review

2 years of experience