Checkout.com Manufacturing Reviews & Insights

Score8.5 out of 10

88 Reviews and Ratings

Community insights

TrustRadius Insights for Checkout.com are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Reliability and Engagement: Users have consistently praised the platform for its reliability in account management, highlighting the regular bi-weekly calls and follow-ups via email or Slack. They value Checkout.com's deep understanding of their needs and the high level of engagement displayed by the team.

Technical Account Manager Support: The involvement of technical account managers is highly valued by users, who appreciate their proactive support, detailed technical roadmaps sharing, and personalized assistance that enriches their experience with Checkout.com.

Quality API Services: Users find the API services provided by Checkout.com to be exceptionally well-crafted and indispensable for their payment processing operations. The robustness and effectiveness of these services contribute significantly to the positive user experience.

Checkout.com Reviews

3 Reviews

ManufacturingFood & Beverages1Apparel & Fashion1Consumer Goods1

Modern payment solution

Rating: 9 out of 10

Incentivized

April 9, 2024

Use Cases and Deployment Scope

BienManger.com uses Checkout.com as its main e-commerce payment solution for all credit card payments, mainly for France, and for payments via local solutions adapted to each European country based on consumer habits in each country. The solution is used to accept payments, manage refunds and make payment requests by email for additional payment needs related to customer service.

Pros

Integration of a wide range of payment methods
Modern customer and back-office interfaces
Good risk and fraud management

Cons

French-language interfaces
Faster unlocking of risky customers
Two-factor authentication

Likelihood to Recommend

Checkout.com is perfect if you're thinking of replacing an ageing solution with a more modern one, and want to integrate solutions other than bankcards without difficulty.

Verified User

Director in Marketing (Food & Beverages company, 11-50 employees)

Vetted Review

2 years of experience

Why use Checkout.com

Rating: 9 out of 10

Incentivized

April 9, 2024

Use Cases and Deployment Scope

We use Checkout.com to process payments globally, and we've been impressed by their customer focus. They always suggest new features to improve our payment acceptance and are very keen on receiving feedback.

Pros

Process payments.
Global coverage.
Improvement focus.

Cons

Payment method coverage.
Merchant portal UX.

Likelihood to Recommend

It has been great working with Checkout.com. They are very focused on attending to our needs as an e-commerce platform and always listen very closely to our feedback. One point I would recommend as improvement is working on having more payment methods available.

Verified User

Employee in Product Management (Consumer Goods company, 1001-5000 employees)

Vetted Review

2 years of experience

Happy to be a customer of Checkout.com

Rating: 10 out of 10

Incentivized

March 29, 2023

Use Cases and Deployment Scope

I use Checkout.com for my e-commerce. I have not had any significant issues. They provide good service and they always work improving their services. e.g. They introduced for the merchant sale not to be directed outside the website, which was a very good thing for the consumer to trust our brand more reliably

Pros

high security measures
good portal system to see our payments and settlements
good IT support
helpful and friendly when you need assistance

Cons

The response of their support is slow. It should be faster, especially if you have technical issue that needs to be resolved

Likelihood to Recommend

They have all features and services that a merchant would require to use as a gateway payment.

Houda Abdulrahman

Owner at Thowby Fashion Design (Apparel & Fashion, 11-50 employees)

Vetted Review

3 years of experience