Chat history and transcripts
Enables users to visualize past conversations and notes.
Cat avg: 8.8
Top Performing Features
Chat and web analytics
Analytics that enable the tracking of user website visits and chat box interactions.
Cat avg: 8.4
Chat reporting
Standard or customizable reports with user engagement metrics.
Cat avg: 8.3
ChatBot Features from Reviews
Chat Analytics and Reports
Analytics and reporting on web visitors' activities and interactions with customer service representatives.
7.8-8%
Chat history and transcripts
Enables users to visualize past conversations and notes.
Category average: 8.8
Chat reporting
Standard or customizable reports with user engagement metrics.
Category average: 8.3
Chat and web analytics
Analytics that enable the tracking of user website visits and chat box interactions.
Category average: 8.4
ChatBot Features from the Vendor
Additional Features
Vendor-contributedBot framework
Conversation Engine
Chatbot scenarions
Live analysis
Drag&Drop functionality
Real environment
API framework
Archives