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ChartMogul Reviews & Insights

Score8.3 out of 10

17 Reviews and Ratings

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Community insights

TrustRadius Insights for ChartMogul are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Consolidation of Metrics: Users highly recommend Chartmogul to B2B SaaS businesses, praising its ability to bring all critical metrics into one platform. Many users appreciate the comprehensive view of their business and value the detailed information on users that Chartmogul provides. Some reviewers find it great for tracking important revenue metrics, pulling and filtering subscription data, and providing a quick overview of SaaS metrics.

User-Friendly Interface: Users find Chartmogul easy to use and appreciate the user-friendly interface. They commend the simplicity and clarity of the interface, which allows them to effortlessly create and save reports. Additionally, users mention educational tooltips that provide helpful guidance while navigating through the platform.

Prompt Support: Users appreciate the prompt support they receive from Chartmogul. They highlight positive experiences with customer support and commend the support team for their responsiveness. This level of assistance contributes to a smooth experience for users when using Chartmogul's services.

ChartMogul Reviews

1 Review
Engineering

ChartMogul gives us great insight to our data with minimal work on our end

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use ChartMogul to extract high-level insights from our customer subscription data, including information on customer churn, sales cycle length, etc. This information helps inform business and product decisions and also gives us broader insight into how our customer and subscription data has changed over time. ChartMogul replaced a number of internally-built tools to address the same problem and has unified the solution in one place.

Pros

  • Data Ingestion - Because we use a payment processor that ChartMogul understands, they are able to ingest the data automatically and process it with almost no input from us.
  • Analysis and Insights - Once we got our data into ChartMogul, we immediately started seeing some patterns in our data that hadn't previously been apparent to us.
  • Customizability - ChartMogul makes it fairly easy to customize and extend the dashboard (and to enrich our data manually via the API).

Cons

  • Currency fluctuations - ChartMogul does a great job of converting our payment currency into our operating currency for us, however it doesn't yet support using this currency data to show us how fluctuations in these exchange rates affect changes in our metrics over time.
  • API coverage - There are currently things that are possible via the dashboard (for example, filtered searches), which are not yet exposed in the customer-facing API.
  • Flexibility - We've found a few areas where ChartMogul's expectations differ from our own for what our data means and how to interpret it, and we've had to jump through a few hoops to resolve this.

Likelihood to Recommend

ChartMogul is really a no-brainer if you're currently processing payments through one of the payment processors that they are built to work with, as the barrier to entry and the required work to get your data into the app and start seeing analysis is exceptionally low. I also expect that in large enough organizations, you may have internal teams that are already generating the kind of data that ChartMogul produces for us, but in our case, it added a lot of new info that we hadn't been able to get at without doing manual analysis.
VU
Verified User
Engineer in Engineering (Computer Software company, 1-10 employees)
Vetted Review
ChartMogul
2 years of experience