ChartMogul Reviews and Ratings

Rating: 8.2 out of 10

Score

8.2 out of 10

Community insights

TrustRadius Insights for ChartMogul are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Consolidation of Metrics: Users highly recommend Chartmogul to B2B SaaS businesses, praising its ability to bring all critical metrics into one platform. Many users appreciate the comprehensive view of their business and value the detailed information on users that Chartmogul provides. Some reviewers find it great for tracking important revenue metrics, pulling and filtering subscription data, and providing a quick overview of SaaS metrics.

User-Friendly Interface: Users find Chartmogul easy to use and appreciate the user-friendly interface. They commend the simplicity and clarity of the interface, which allows them to effortlessly create and save reports. Additionally, users mention educational tooltips that provide helpful guidance while navigating through the platform.

Prompt Support: Users appreciate the prompt support they receive from Chartmogul. They highlight positive experiences with customer support and commend the support team for their responsiveness. This level of assistance contributes to a smooth experience for users when using Chartmogul's services.

Reviews

5 Reviews

Great revenue insights for SaaS companies

Rating: 10 out of 10

Incentivized

September 28, 2021

Use Cases and Deployment Scope

Being used across the whole business to track recurring revenue in our SaaS businesses. Marketing, sales, rev ops, product, customer support all rely on ChartMogul in one way or another for insights. It helps us understand where new revenue is coming from as well as fluctuations and trends in revenue, both overall and within specific customer segments.

Pros

Revenue reporting
Seeing revenue within specific customer segments
Tracking customer attribution
Visually displaying revenue trends

Cons

Some annoying little bits of UX (e.g. where charts move when mouse scrolls over them)
Would like filters to have an "OR" option (currently can only have multiple filters as "AND")

Likelihood to Recommend

For businesses that rely on subscription/recurring revenue models, especially within SaaS. Once everything is all plugged in, it's so easy to generate granular reports and insights. Straight-up eCommerce businesses that don't rely on a recurring/subscription model might not get as much value.

Michael Glover

Content Marketing Manager in Marketing at ConvertFlow (1-10 employees)

Vetted Review

1 year of experience

View profile

Easy, clear way to track revenue!

Rating: 8 out of 10

Incentivized

March 13, 2020

Use Cases and Deployment Scope

We use ChartMogul to track the changes in revenue from our customers. It allows us to see how how the revenue is increasing or decreasing by month, year, etc. very easily.

Pros

Clear graphs
Easy to make changes to dates or other criteria.

Cons

Unclear how to select multiple items for a filter (only able to filter by 1 attribute).

Likelihood to Recommend

If you are a manager or department head, it's a great way to track how your team is doing individually with their customers and the recurring revenue. It helps with forecasting too.

Verified User

Contributor (51-200 employees)

Vetted Review

1 year of experience

A necessary tool for any subscription business!

Rating: 9 out of 10

Incentivized

November 26, 2019

Use Cases and Deployment Scope

ChartMogul helps us drill down metrics such as churn rate, MRR, ARR, # of subscribers, and so much more. It is simple and easy to use. There are a number of segments to choose from which gives us the flexibility to see the data in many different ways. The MRR breakdown is one of my favorite features because we can get a weekly, monthly, quarterly view of where MRR is coming from.

Pros

Love the UI and it's easy to use.
Customer lists let users see customers broken down by size, geography, renewal, payment status, and more.
Little training required for users once it's set up so a number of people in the company can use it easily.
The graphing component inside the customer's account displays trends in subscription usage which is really helpful.

Cons

Sometimes the MRR can be off.

Likelihood to Recommend

It is a great tool for any company looking to view and sort metrics. I use it every day!

Mae Ports

Customer Success Manager in Sales at Device Magic (11-50 employees)

Vetted Review

1 year of experience

View profile

ChartMogul gives us great insight to our data with minimal work on our end

Rating: 9 out of 10

Incentivized

October 17, 2019

Use Cases and Deployment Scope

We use ChartMogul to extract high-level insights from our customer subscription data, including information on customer churn, sales cycle length, etc. This information helps inform business and product decisions and also gives us broader insight into how our customer and subscription data has changed over time. ChartMogul replaced a number of internally-built tools to address the same problem and has unified the solution in one place.

Pros

Data Ingestion - Because we use a payment processor that ChartMogul understands, they are able to ingest the data automatically and process it with almost no input from us.
Analysis and Insights - Once we got our data into ChartMogul, we immediately started seeing some patterns in our data that hadn't previously been apparent to us.
Customizability - ChartMogul makes it fairly easy to customize and extend the dashboard (and to enrich our data manually via the API).

Cons

Currency fluctuations - ChartMogul does a great job of converting our payment currency into our operating currency for us, however it doesn't yet support using this currency data to show us how fluctuations in these exchange rates affect changes in our metrics over time.
API coverage - There are currently things that are possible via the dashboard (for example, filtered searches), which are not yet exposed in the customer-facing API.
Flexibility - We've found a few areas where ChartMogul's expectations differ from our own for what our data means and how to interpret it, and we've had to jump through a few hoops to resolve this.

Likelihood to Recommend

ChartMogul is really a no-brainer if you're currently processing payments through one of the payment processors that they are built to work with, as the barrier to entry and the required work to get your data into the app and start seeing analysis is exceptionally low. I also expect that in large enough organizations, you may have internal teams that are already generating the kind of data that ChartMogul produces for us, but in our case, it added a lot of new info that we hadn't been able to get at without doing manual analysis.

Verified User

Engineer in Engineering (1-10 employees)

Vetted Review

2 years of experience

The Charms of ChartMogul

Rating: 7 out of 10

Incentivized

May 2, 2018

Use Cases and Deployment Scope

ChartMogul is used across the whole organization as it is a reference point for company updates. However, not everyone in the company is an active user of the software. Most use it for reference while only some departments interact with ChartMogul to pull reports, do data mining, or set up integrations.

Pros

Tracks MRR
Graph graphics
Tracks customer churn

Cons

ChartMogul doesn't always integrate both ways well. When data is modified that has been previously pushed to ChartMogul, bugs can occur.
I haven't seen an A/R turnover report but this would be helpful to have.

Likelihood to Recommend

ChartMogul is a great analytics tool, especially if a company really is interested in metrics like churn and MRR. Some companies may not be as orientated around these KPIs, in which case ChartMogul wouldn't be as useful. ChartMogul takes a lot of the data entry out of making actionable reports that are easy to understand.

Chloe Sayers

Billing Specialist in Finance and Accounting at 15Five (11-50 employees)

Vetted Review

1 year of experience

View profile

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Reviews and Ratings

ChartMogul gives us great insight to our data with minimal work on our end

Rating: 9 out of 10

Incentivized

October 17, 2019

Use Cases and Deployment Scope

Pros

Data Ingestion - Because we use a payment processor that ChartMogul understands, they are able to ingest the data automatically and process it with almost no input from us.
Analysis and Insights - Once we got our data into ChartMogul, we immediately started seeing some patterns in our data that hadn't previously been apparent to us.
Customizability - ChartMogul makes it fairly easy to customize and extend the dashboard (and to enrich our data manually via the API).

Cons

Currency fluctuations - ChartMogul does a great job of converting our payment currency into our operating currency for us, however it doesn't yet support using this currency data to show us how fluctuations in these exchange rates affect changes in our metrics over time.
API coverage - There are currently things that are possible via the dashboard (for example, filtered searches), which are not yet exposed in the customer-facing API.
Flexibility - We've found a few areas where ChartMogul's expectations differ from our own for what our data means and how to interpret it, and we've had to jump through a few hoops to resolve this.

Likelihood to Recommend

Verified User

Engineer in Engineering (1-10 employees)

Vetted Review

2 years of experience