#1 most frequent
United States of America
34.0%36 installations of 106
What is Chargent?
Chargent is a Salesforce app from AppFrontier LLC that providers payment processing functionality in Salesforce and provides a point of sale solution in an app; Chargent integrates with a number of popular payment gateways (e.g. Authorize.net, Stripe, etc.). Chargent can also be configured to manage recurrent billing and subscriptions.
Categories & Use Cases
Who Buys & Uses Chargent
#2 most frequent
France
31.1%33 installations of 106
#3 most frequent
Canada
18.9%20 installations of 106
Great solution for small but smart non profits!
Pros
- Payment processing within Salesforce is simple and robust.
- Reoccurring transactions are easy to set up and manage which is great for monthly gifts
- Creating reporting and workflows to support ongoing maintenance of payments and transactions is excellent.
Cons
- For us, there is not much I can think of that could be improved.
Return on Investment
- Chargent has allowed us to continue to grow and invest human resource in our mission rather than handling manual payments and data transfer between platforms.
Alternatives Considered
Stripe
Chargent solved every payment issue we had
Pros
- Scheduling future payments.
- Reducing credit card fees by getting the best information from the terminal.
- Reliability.
- Security.
Cons
- N/A
Return on Investment
- Reduced fees by .25%
- Reduced bad debt by 400K
Other Software Used
KBMax Cloud Configurator, Conga Composer, Salesforce CPQ (formerly SteelBrick)
Credit card and check processing...100% SFDC Native!
Pros
- Extremely easy to implement + 100% native on salesforce.com.
- Payment information is on the opportunity level making it easily visible across teams.
- Payment request feature allows cutomers to pay online via force.com site.
- Supports recurring payments which allows payment processing to be run on an automated schedule.
Cons
- There tended to be frequent updates being released, however as an admin, it was difficult to know when there are updates available and keep up with the rate of the release cycle.
Return on Investment
- Decreased time to collect payments. Payment collection process can be integrated into team workflows, thus incentivizing quicker collection from customers.
- Increased revenue collection as billing information is easily accessible on the opportunity.
- Reduced labour needed to process payments. Recurring payments can be automated, payments can be accepted online.
Chargent, a low fee Salesforce integrated payment processor
Pros
- Low-cost payment processor
- Stable, well supported Salesforce integration
- Allows you the flexibility to configure as you like
Cons
- Because it is a low fee, you need to do more configuration on your own to get it up and running.
Return on Investment
- Chargent's Salesforce integration reduces manual entry or import of transactions. This allows staff to be more productive.
- Low processing fees make transactions more efficient.
Other Software Used
Classy, iATS Payments, Adobe eSign services