Chargent

Score9.5 out of 10

7 Reviews and Ratings

Community insights

TrustRadius Insights for Chargent are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

Chargent has become an essential tool across various departments involved in payment processing, offering a seamless experience and real-time visibility of customer balances. Users have praised Chargent for its efficiency and its ability to streamline the quote-to-flow process, allowing for effortless case creation and product charging. The automated recurring billing feature has been particularly valuable, reducing manual efforts and simplifying the handling of monthly payments.

One major advantage of Chargent is its native integration with Salesforce, which enables secure and streamlined payment processing. Users have found this integration to be seamless, empowering them to manage payments efficiently while optimizing the overall customer experience. Additionally, Chargent has eliminated the need for separate mobile banking applications by providing a simple solution for accepting credit and debit card payments for services.

Moreover, Chargent has proven to be particularly beneficial for non-profit organizations, effectively managing donations, memberships, sponsorships, and other fundraising transactions. It has provided a cost-effective solution for high-volume recurring payments during fundraising campaigns. Overall, Chargent has successfully addressed the problem of wasted time on billing processes and improved efficiency across departments involved in payment collection.

Reviews

4 Reviews

Great solution for small but smart non profits!

Rating: 10 out of 10

Incentivized

November 20, 2019

Use Cases and Deployment Scope

We use Chargent across our whole organisation. As a non-profit, community radio station this means that Chargent handles donations, memberships, sponsorships and a broad range of other fundraising transactions. As a small team with limited resources, efficiency is hugely important so we desperately needed payment processing within Salesforce to help us streamline our business processes. Chargent has handled this brilliantly and we have recommended it widely based on the great experience we’ve had.

Pros

Payment processing within Salesforce is simple and robust.
Reoccurring transactions are easy to set up and manage which is great for monthly gifts
Creating reporting and workflows to support ongoing maintenance of payments and transactions is excellent.

Cons

For us, there is not much I can think of that could be improved.

Likelihood to Recommend

For organisations keen to streamline their payment processes and who use Salesforce, this is a brilliant solution.

Hayden Whitworth

CEO (Chief Executive Officer) at Juice Media Ltd (1-10 employees)

Vetted Review

8 years of experience

Chargent solved every payment issue we had

Rating: 10 out of 10

Incentivized

November 14, 2019

Use Cases and Deployment Scope

Chargent is used as our go-to for all payments. We schedule future payments based off of the build cycle. Chargent also processes our credit card payments from our website. All of this is within Salesforce and is able to be seen by all users from sales to operations to accounting. A+

Pros

Scheduling future payments.
Reducing credit card fees by getting the best information from the terminal.
Reliability.
Security.

Cons

Likelihood to Recommend

Chargent is great with all credit card payments and ACH within Salesforce.

Steve Stessman

Vice President of National Retail Sales in Sales at Tuff Shed, Inc. (1001-5000 employees)

Vetted Review

2 years of experience

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Chargent, a low fee Salesforce integrated payment processor

Rating: 9 out of 10

Incentivized

April 24, 2018

Use Cases and Deployment Scope

Chargent is a payment processor that integrates with Salesforce. It is a low fee processor which allows customers to make payments and records of these payments come into Salesforce.

Pros

Low-cost payment processor
Stable, well supported Salesforce integration
Allows you the flexibility to configure as you like

Cons

Because it is a low fee, you need to do more configuration on your own to get it up and running.

Likelihood to Recommend

Chargent is great when you have a high volume of money being processed and the percentage a payment processor takes is critical. It provides no-frills payment processing and you can build out the functionality you want in Salesforce.

Verified User

Consultant in Customer Service (11-50 employees)

Vetted Review

3 years of experience

Credit card and check processing...100% SFDC Native!

Rating: 10 out of 10

Incentivized

January 4, 2016

Use Cases and Deployment Scope

Chargent was used extensively across all departments that were involved with taking payments from customers. Chargent basically allowed us to easily take payments from customers natively within Salesforce by either processing it directly from the opportunity page or via a force.com site. This allowed us to have a real time view of customer balances in Salesforce and automate processes centered around customer payments.

Pros

Extremely easy to implement + 100% native on salesforce.com.
Payment information is on the opportunity level making it easily visible across teams.
Payment request feature allows cutomers to pay online via force.com site.
Supports recurring payments which allows payment processing to be run on an automated schedule.

Cons

There tended to be frequent updates being released, however as an admin, it was difficult to know when there are updates available and keep up with the rate of the release cycle.

Likelihood to Recommend

It was extremely useful for our business as we built a lot of workflow in Salesforce centered around having received deposits or payments from customers. Chargent provides a force.com site which allows customers to pay online directly without interacting with any agents. You can integrate the transaction data directly into your ERP or accounting software.

Ahmed Bajwa

Sr Salesforce.com Business Systems Analyst in Information Technology at Imprivata (201-500 employees)

Vetted Review

4 years of experience

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