Chargebee Reviews & Insights

Score8.1 out of 10

68 Reviews and Ratings

Community insights

TrustRadius Insights for Chargebee are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

User Interface: Users have consistently found Chargebee's user interface to be simple, intuitive, and easy to navigate. Many reviewers have stated that the dashboard design is particularly intuitive, allowing them to access necessary information quickly and perform tasks efficiently within the software.

Dunning Feature: The dunning feature in Chargebee has been praised by users for its ability to automate the collection of expired credit card information. Several reviewers have mentioned that this feature saves them a significant amount of time compared to manual handling. They appreciate how it streamlines their payment collection process and improves overall efficiency.

Integration Capabilities: Chargebee's seamless integration with other SaaS tools, such as licensing systems and accounting software, has been highly valued by users. Multiple customers have expressed their appreciation for how easily they can generate trials, handle billing accurately, and manage subscriptions with these integrations. They find it effective in streamlining their processes and improving overall operational efficiency.

Reviews

22 Reviews

Chargebee - Extremely useful but costly product.

Rating: 7 out of 10

June 5, 2025

Use Cases and Deployment Scope

Chargebee is used in our SaaS for subscription billing, where customers can subscribe to paid plans without the hassle of manually paying all invoices. It will initiate payment for all outstanding invoices. This also helps us with churn management, which is significantly reduced due to the absence of manual intervention.

Pros

Subscription management.
Churn management.
Analysis of customers.

Cons

Pricing
Speed
Better UI.

Likelihood to Recommend

Chargebee is well-suited if you are running a subscription-based business. It can be a product-based business, such as a hamper box, or a software-as-a-service (SaaS) business that delivers a software solution out of the box, tailored for clients. This is a good and recommended software for it.

Verified User

Vice-President in Product Management (11-50 employees)

Vetted Review

4 years of experience

Unlock the delay in cash flow from your customers using Billing automation and subscription management

Rating: 9 out of 10

Incentivized

May 13, 2024

Use Cases and Deployment Scope

The biggest advantage in direct dollar terms we have seen using Chargebee is that it has freed up some of the working capital since clients are paying relatively on time. Overall, Chargebee is helping me and my organization in managing subscriptions, billing, and invoicing. International transactions and payments are also seamless via Chargebee so scaling across geo is easy.

Pros

Multi-currency support for almost all currencies we have dealt in
Integrated with CRM systems to send quotes and manage the entire quote-to-cash value chain
automated invoicing and prorated billing options for our clients

Cons

onboarding process for new accounts being cumbersome at times. Chargebee could potentially streamline this process to reduce friction for new users
there is no in-built intelligence on any kind of billing fraud or friendly frauds that happen or at least it is not visible

Likelihood to Recommend

If you have a SaaS offering and your customers are global and their preferred mode of payment is digital - then Chargebee is useful for you.
If your customers prefer offline payments, then it may not be useful. Also if you want very custom pricing for each of your customers, then it is not so useful.

Abhideep Jain

Manager Consultant - Business Development in Sales at Tiger Analytics (1001-5000 employees)

Vetted Review

2 years of experience

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Chargebee is a useful tool with a few limitations

Rating: 8 out of 10

Incentivized

May 2, 2024

Use Cases and Deployment Scope

My company uses Chargebee to set up which of our plans have access to which features in the product and how much to charge for each feature. Addon features are also included in Accounts whether we charge for them or give them for free. It is our billing tool.

Pros

Set up which plans have access to which features
Include addons to accounts (whether paid or free)

Cons

Scheduled changes can too easily be overridden by another change.
Searching accounts sometimes takes a long time or times out.

Likelihood to Recommend

Chargebee suits its purpose of charging customers, albeit with a couple of limitations (e.g, too easy to override scheduled changes).

Ryan Bernstein

Customer Success Manager in Information Technology at Transifex (51-200 employees)

Vetted Review

1 year of experience

Perfect but still expensive for some

Rating: 5 out of 10

Incentivized

February 11, 2022

Use Cases and Deployment Scope

I used chargebee for one of my subscription-based websites it was easy to set up and it was up and running really quick.
They have very good documentation which is very good. They have very responsive and helpful customer support. You can automate every task and have everything one platform which is really good for any business.

Pros

Invoicing
Subscription
Multiple payment gateways

Cons

Pricing for Indian business it is on a higher side

Likelihood to Recommend

Giving it a nice because there are solutions coming out at really attractive prices, which is affordable even for small businesses. Chargebee is losing a lot of small businesses like mine. Rest they are really good solution with really good way to add subscription and recurring charges for your website or membership site.

Rithvik Podduturi

Founder in Professional Services at Newleaf Networks (1-10 employees)

Vetted Review

1 year of experience

View profile

Great integration tool for CRM and Sales systems

Rating: 7 out of 10

Incentivized

February 10, 2022

Use Cases and Deployment Scope

Chargebee is a good tool to use for integrating Salesforce and other sales software in small to medium-sized businesses. It's fairly easy to use and learn for beginners in our organization. We primarily use Chargebee for transaction-based and point of sale processes. CRM integration has good support as well too.

Pros

User experience and user design for beginners
Integration with Salesforce and similar software
Functionality is nice and is appealing to most businesses

Cons

Technical support can be difficult at times, customer support
Subscription plans can be upgraded for more options
Communication with support again needs a lot of work

Likelihood to Recommend

Anyone who uses a CRM that values the user experience and easy functionality within a business. Salesforce, B2B, B2C businesses will benefit the most from this platform. If you think you may need a lot of support I wouldn't recommend Chargebee as much due to the lack of help and time you receive.

Verified User

Employee in Sales (1-10 employees)

Vetted Review

1 year of experience

Trustworthy product

Rating: 8 out of 10

February 8, 2022

Use Cases and Deployment Scope

Chargebee is one of the best platform in order for the subscription billing and revenue management platform which maintains the billing account in a very frequently manner in order to provide the exact scale for the learning management system in the company which may require lots of effort in order to update..

Pros

Flexible billing system
Billing accuracy
Collect payments

Cons

UI functinality
Subscription Management
Customer Service

Likelihood to Recommend

It is a great working experience with the particular product as it includes multiple functionalities in order to work on the platforms which requires lots of process to arrange the same which requires to push to the particular points and help the frequently release data in order to provide accurate Billings.

Shivam Shrivastava

DEVOPS Consultant in Customer Service at BRAIN4CE EDUCATION SOLUTION (201-500 employees)

Vetted Review

2 years of experience

Chargebee Review

Rating: 6 out of 10

Incentivized

February 7, 2022

Use Cases and Deployment Scope

We use it for managing all of our subscription box subscribers and gift plan customers. We have it integrate with Shopify to manage orders and we use Shopify for our company website as well. We also use Chargebee for coupon code creation and redemptions. In the past, we were using it for e-commerce purposes.

Pros

Innovative metrics
Seemingly simple bulk subscription management
Customer service is quick to respond

Cons

Requires a lot of dev work to make it suitable for subscription box services
Important features not available on cheaper or mid priced plans
Product catalog lacks key features at the moment

Likelihood to Recommend

I would recommend this for sub box companies that want to use Shopify for the orders. I say that with a precaution. The more unique the setup of your sub box company, the more challenges and troubleshooting you may run into. Be ready to use a developer to tweak the integrations to the right specifications

Verified User

Manager (11-50 employees)

Vetted Review

2 years of experience

Chargebee’s Subscription Management Platform Is Excellent. They Can Handle a Wide Range of Scenarios and Do So Well.

Rating: 7 out of 10

Incentivized

February 5, 2022

Use Cases and Deployment Scope

Chargebee is an important platform that enables subscription businesses to capture, control, retain and maximize revenue opportunities through automated billing methods, management of subscriptions, revenue analytics, and other similar functionalities. The tasks like seamless integration with the tech-base, Chargebee is one of the best platforms to accelerate the growth of your subscription income, improve efficiencies throughout your sales, success, and finance processes.

Pros

Billing systems
Integration
Customer support

Cons

Pricing
Support
Onboarding methodology

Likelihood to Recommend

The key differentiator of the platform is its user interface and its simplicity. Everything is organized logically, and even if you've never used Chargebee before, it's really simple to get used to. It's an excellent tool for all transaction-based operations because of its simplicity, effectiveness, and short learning curve for all users.

Verified User

Employee in Sales (51-200 employees)

Vetted Review

1 year of experience

Chargebee helps us cut down invoice collection days by ~30%

Rating: 7 out of 10

Incentivized

February 4, 2022

Use Cases and Deployment Scope

We are a B2B SaaS company with annual contracts. We handle about 1000 contracts annually and almost 3xing YoY. Our subscription management operations used to be on Google Sheets - but beyond a point it's just not possible to do that. There are a myriad of deviations that keep happening - split invoices, payment follow-ups, rate changes annually, etc. - managing on Google Sheets just not possible. Plus payment follows ups for 1000+ customers. That's where Chargebee comes into picture - helping us handle our subscription management - from generating invoices to automated follow-ups for payment to creating various reports. It also integrates with our payment tracking platform (QuickBooks) and automatically updates when payment is received. There are some limitations in terms of handling all use cases - but 90% of the operations get handled here.

Pros

Invoice generation
Reporting on collections
Integrations with other RevOps systems - Hubspot, Quickbooks, etc.

Cons

Handling a variety of invoice scenarios
Everything comes at an added cost; so clarity on how much will you actually spend is always lacking
Setup is quite complex - takes 3-4 months for things to get up and running and then some more

Likelihood to Recommend

Well-suited:

In a B2B set up - Post achieving some scale and having outgrown Google Sheets/ Excels. Won't add much value if you are dealing with fewer than 400-500 invoices a year.
We haven't explored their B2C subscription management side - but that is one of the key strengths of the platform.

Verified User

C-Level Executive in Sales (51-200 employees)

Vetted Review

1 year of experience

Value for money and futuristic features

Rating: 9 out of 10

Incentivized

February 4, 2022

Use Cases and Deployment Scope

It provides a great billing experience to the customers who are having difficulties in order to get data.It helps customer churn by identifying and retaining unhappy customers- Credit usage,Coupans and adjust billing dates.It also helps sales and marketing team to run special promotions and provide accuracy with the content.

Pros

Flexible billing
Run special promotions
Accuracy in billing

Cons

Flexiblility
Supporting OS
Compatability

Likelihood to Recommend

Chargebee is also one of the best platform in order to provide proper billing management to the customers by providing their configuration needs to be corrected in order to deploy and made the connection relevant to the specific position which is one of the best usecase.It also provides support in order to rectifying issues.

Shivam Shrivastava

Technical Consultant in Customer Service at Edureka (201-500 employees)

Vetted Review

1 year of experience

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