TrustRadius: an HG Insights company

Chameleon Information Reviews & Insights

Score8.1 out of 10

8 Reviews and Ratings

Get a Demo

Community insights

TrustRadius Insights for Chameleon are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Ease of Use: Users find Chameleon to be easy to use and intuitive, catering to users of all levels of ability. Some reviewers have stated that the platform is super easy to test and get immediate results on, allowing them to quickly iterate and improve their in-app experiences.

Helpful Support: The support provided by Chameleon is highly appreciated by users. Reviewers mention that the Customer Success Manager has been helpful in providing videos, feedback, and best practices. Additionally, the responsive and efficient bug resolution by the Chameleon team is praised.

No-Code Customization: Users highlight the ability to create customized in-app experiences without extensive coding knowledge as a key benefit of Chameleon. This feature allows the product team to manage the user experience without the need for developers. Many reviewers note that little to no coding experience is required to design and utilize Chameleon's tools, making it accessible for all members of the team.

Chameleon Reviews

1 Review
InformationComputer Software1

Chameleon is a solid performer, easy to get started.

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We are using Chameleon to build our product introduction/walkthrough. This helps get our new users started with a minimal touch, and without having them read long documentation (nobody reads long documentation). We use it with our startup team, for one product. Our app is a single-page web app, and this is an ideal lightweight solution.

Pros

  • Super easy installation/setup particularly if you use Segment.
  • Improved and relatively easy to learn UI.
  • Great minimal/elegant design of the elements that get displayed to your users.

Cons

  • There are not quite as many interactive elements as I'd like to see, but enough to get the job done.
  • The general editing UI is good, but some of the elements could be easier to discover. You sort of have to trial-and-error your way to success.
  • Documentation is fairly light. If you really want to dig in, you'll find it lacking. Luckily support was awesome and fast.

Likelihood to Recommend

Seems like a great solution for web-based apps and sites when you want to communicate with your users in a fairly lightweight way. Users can "escape" from your guided tours relatively easily. Not sure how it would work for a combined web and mobile experience. Also, if you have a responsive layout, the layout of the guide sometimes breaks - you have to be careful.
MB
Michael Ball-Marian
Intrapreneur, Internal Startup Co-Founder at CA Technologies (10,001+ employees)
Vetted Review
Chameleon
1 year of experience
View profile