Honest Review of someone who learned to use it in a very brief time! USA-MEX Business
Use Cases and Deployment Scope
It was used by the whole organization, but certain departments used specific features and services- The use of CGI HotScan360 features depended on the area of the company and their requirements. For example, the legal area needed the correct implementation of the due [diligence], while knowing certain specific data. The financial needed to be able to pay and to receive payments in a secure way, in all the extension of security (anti-money laundering, no frauds, and correct and legal methods of payment. In general terms, the business tried to be more effective in relation [to] payments while being secure and [taking advantage] of the other services CGI HotScan360 offered.
Pros
- Fraud detection technology, fraud detection innovation, fraud detection training
- Secure payments
- Real time software who is looking for risk in every transaction
- Everything (all the services are in only one place)
- Cost savings
- Having all the requirement i.e. documents, ready, available and secure
Cons
- Sometimes the security is so hard I needed to identify myself multiple times. But again, that [is] why CGI HotScan360 is helpful.
- For the size of the company and our requirements, it was a bit pricey. But once you get to know it, it was worth every single [penny].
- We were working with Mexican [consultants], and language within the platform was a bit of a limit, something [wasn't] in Spanish, and sometimes a manager [who was Mexican tried] to contact CGI HotScan360 and had a bad experience because of the lack of Spanish translators. but again, totally [understandable].
Most Important Features
- The platform. Really well designed, very intuitive, and very powerful. I certainly didn't [use] all of the features but the ones I used were amazing.
- The workarounds, there [were] very specific [things] we wanted to include or to do, and the platform managed to give us other options to our requirements. Superb!
- The risk analysis was great and super useful.
- They keep an eye on the small details in every single way, i.e. due diligence, anti-money [laundering], and weird and suspicious payments.
Return on Investment
- Positive: We managed to catch some weird [issues] and some suspicious customers, that, let me tell you, if we had done business with them, we would have been in very big trouble.
- Negative: They offered us a package that has a certain price and at the end of the transaction, it almost doubled, but I think the financial DIC managed to change this but at the very first begging we noticed this, it was a surprise. I did not [go] deeper in this issue because my area was not involved but I am sure they solved it and everything went great from that point.
- Reflexive: we noticed that we weren't doing some of the best practices, we realized this using CGI HotScan360.
Alternatives Considered
Alessa by Tier1 Financial Solutions
Other Software Used
Basecamp, Vena, MeisterTask, Nifty, Teamwork, ProofHub, Bigin by Zoho CRM, Trello, Jira Software, monday.com