It is used at the enterprise level. Its specific modules are used by the fraud detection team to identify dummy/ fraud transactions. When we have payments in millions, it is difficult to identify which ones are reliable, Here comes HotScan360 to make things easier.
Pros
Detecting Fraud transactions among millions
Easy to use
Provides real time usage analytics
Cons
Could be price effective
Can be multilingual
Can improve support experience
Likelihood to Recommend
When an organization has millions of payments, HotScan360 enables to [identification] of fraud payments among them enabling a secure business platform for financials.
VU
Verified User
Professional in Information Technology (10,001+ employees)
It was used by the whole organization, but certain departments used specific features and services- The use of CGI HotScan360 features depended on the area of the company and their requirements. For example, the legal area needed the correct implementation of the due [diligence], while knowing certain specific data. The financial needed to be able to pay and to receive payments in a secure way, in all the extension of security (anti-money laundering, no frauds, and correct and legal methods of payment. In general terms, the business tried to be more effective in relation [to] payments while being secure and [taking advantage] of the other services CGI HotScan360 offered.
Pros
Fraud detection technology, fraud detection innovation, fraud detection training
Secure payments
Real time software who is looking for risk in every transaction
Everything (all the services are in only one place)
Cost savings
Having all the requirement i.e. documents, ready, available and secure
Cons
Sometimes the security is so hard I needed to identify myself multiple times. But again, that [is] why CGI HotScan360 is helpful.
For the size of the company and our requirements, it was a bit pricey. But once you get to know it, it was worth every single [penny].
We were working with Mexican [consultants], and language within the platform was a bit of a limit, something [wasn't] in Spanish, and sometimes a manager [who was Mexican tried] to contact CGI HotScan360 and had a bad experience because of the lack of Spanish translators. but again, totally [understandable].
Likelihood to Recommend
If I had the time to go deeper, I would put a 10, but as far as I have worked with CGI HotScan360 I think it's a [smooth] platform. I was trained really quickly (they pushed me in order to learn everything from CGI HotScan360 because my company needed me to be trained in this software/platform) but although the [training] was a bit rushed, the platform is really intuitive, really well designed and the architects behind [it] are geniuses. I really like how it works and the results. My boss was very happy with the results and with the discoveries we made with CGI HotScan360. Training others was super easy and they learned really quickly. Totally worth it.
