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Cardknox Reviews & Insights

Score10 out of 10

4 Reviews and Ratings

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Community insights

TrustRadius Insights for Cardknox are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Business Problems Solved

This software is highly versatile, allowing users to conveniently access and utilize it remotely. Once customized to meet users' preferences, the software opens up a wide range of possibilities. Although initial setup may require some effort, it quickly becomes intuitive and effortless to use. Users have praised the customer support team for their prompt and helpful assistance. Some users have expressed a desire for more advanced features in future updates.

The software proves invaluable for processing remote credit card and ACH transfers. With exceptional customer support and superior rates compared to other vendors, it prioritizes the needs of clients. SaaS companies benefit from its seamless integration of an easy-to-use EMV solution for credit card processing. Software developers rely on this product to seamlessly handle credit card payments internally and integrate them into their software offerings.

The software supports various types of credit card payments, including back office accounting, point of sale, one-time purchases, payments on account, and recurring invoices. A medical practice finds it particularly useful for securely collecting and storing credit card information for copays, deductibles, and cancellation fees. The product ensures strict control over access to charging cards by restricting it solely to the billing department.

Cardknox Reviews

3 Reviews

Cardknox makes us feel secure!

Rating: 10 out of 10

Use Cases and Deployment Scope

We are a medical practice that needs to collect credit card information to hold in case of a copay or deductible or cancellation fee. We needed all our staff and patients to be able to input credit card information but only our billing department to be able to charge the cards when necessary. Holding so many people's credit card information is a huge responsibility that we take seriously.

Pros

  • Cardknox enables us to collect credit card information secure in the knowledge that there is no way for the information to be used fraudulently.
  • Cardknox has given us the flexibility to compartmentalize access levels to further reduce risk.
  • Using Cardknox has totally removed the responsibility for securely storing credit card information from our practice.

Cons

  • Any areas in function that we found tedious or difficult were really a result of us not knowing how to use all the features Cardknox offers. Once we contacted support with our issues and received guidance, we have not had any issues or frustrations with the system. Their support is robust and wait times for a response are extremely low!

Likelihood to Recommend

We use Cardknox differently than I imagine most people would. For example, we do not use their client database feature, as we have all that stored in our medical system. Another type of business would likely find that feature a big help. We are very pleased with Cardknox's service and support, which is not often required.
VU
Verified User
Manager (11-50 employees)
Vetted Review
Cardknox
1 year of experience

Best payment processing company in the United States

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Cardknox is a payment processing gateway. Our software solution integrates with the Cardknox gateway to provide integrated payments for our software users. It's used by the whole organization.

Pros

  • Customer support is fantastic
  • Payment technology is the best I've seen in payment industry.
  • The solution is very comprehensive and flexible for our demanding needs.

Cons

  • They have international payment capabilities, but could be improved.

Likelihood to Recommend

Any software company that provides ecommerce and on-premises payments would be recommended to use Cardknox.
RB
Robert Brinton
Chief Executive Officer in Product Management at Aluvii Inc (11-50 employees)
Vetted Review
Reseller
Cardknox
3 years of experience
View profile

Cardknox: Great products and great support

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

We are a software developer. We use Cardknox internally to process credit card payments. We have also integrated Cardknox into the software we sell. Our customers use Cardknox to process several different types of credit card payments from back office accounting to point of sale. Our software uses Cardknox to process one time payments for customer purchases, payments on account and automatic charges for recurring invoices.

Pros

  • One of the strengths of Cardknox is the ease of installation. We have worked with more than one processor and Cardknox is by far the easiest to install.
  • Cardknox also has excellent support. When we need assistance they are they to help and it is easy to get through to them.
  • The sales team at Cardknox is great also. They often go beyond the call of duty to help us.

Cons

  • Every product can be improved, but as it relates to how we use Cardknox, they do everything we need.

Likelihood to Recommend

One thing Cardknox does well is to automatically update critical credit card information such as card expiration dates. This feature not only saves time, but it solves a huge headache of keeping card information updated. Before, our customers would have to call the credit card holder to get a new expiration date. Now it is automatic.
JB
Jim Broughton
CEO (Chief Executive Officer) in Corporate at DataWeld Incorporated (1-10 employees)
Vetted Review
Reseller
Cardknox
4 years of experience