Call auditing/reporting done effectively
Use Cases and Deployment Scope
I use CallTrackingMetrics within our organization to accurately audit and report on our client's calls for each month. This software helps us easily sort through all the calls and accurately label them with whatever criteria we're looking for. I use this software monthly, and it helps make my job much more easier.
Pros
- Sorting calls
- Filtering calls
- Displaying important call information
- Automatically saving filters
Cons
- Speed
- Overall accessibility
- Time out issues
Most Important Features
- Filtering
- Sorting
- Tags
- Sources labels
Return on Investment
- It speeds up our auditing process
- It is cheaper compared to competitors
- It has made the auditing process more enjoyable
Other Software Used
ReviewTrackers, Kantata Cloud, Slack
