CallRail

When you are a service-based business that depends on a mix of traditional and digital marketing practices, you need a way to track how customers find you. CallRail allows us to discover where and when our customers discover us. Utilizing CallRail's excellent call tracking, we've been able to hone our marketing methods precisely. CallRail allows us to monitor which platforms deliver and modify our marketing methods accordingly. Additionally, by listening to call recordings, we've been able to substantially update our CSR team's knowledge base so that they can answer more questions and convert more leads. CallRail is a must-have tool for us.

• Call tracking
• Call monitoring

• More lead conversion
• Better customer communication
• Advanced ad targeting

HubSpot CRM, simPRO, Google Analytics

• Call tracking abilities.
• Support (which [in my experience] is poor).
• Good customer service folks (which [in my experience] is hit and miss).

• [I believe] pricing is too high for quality delivered.
• [I believe] quality of support is too low for those who think they are a market leader.
• [In my experience,] not reliable enough.

DialogTech

Our company utilizes CallRail for various uses. We contact leads in many different markets and CallRail allows us to have local numbers for each market. Being able to text and call from these local numbers definitely assists us with higher response rates. CallRail is also essential in our ability to track the call volume of incoming and outgoing calls.

• Tracking & Analytics
• Call Tracking
• Remote Lead Center

• Higher Productivity
• Higher Accountability
• Higher Lead Conversion

CallTrackingMetrics

Bigin by Zoho CRM, Adobe Acrobat, Cloudways

[In my experience,] Their free trial is very scammy and they are refusing to refund $400+ charges on my UNUSED account. Very bad business practice. I strongly recommend looking for more ethical competitors.

• I was eventually able to cancel my account

• None

• Call transcript.
• Call tracking.
• Call transfer.

• Its customer service is top-notch.
• I think there should be an availability of text messages.

Convirza

Exotel, Unblu, Nimble