Call recording
Automatic recording of inbound and outbound calls
Cat avg: 8.4
Top Performing Features
Call screening
Ability to block numbers or send calls directly to voicemail
Cat avg: 8.3
Message alerts
Receive SMS and email message notifications for voice and fax messages
Cat avg: 8.6
Video conferencing
Built-in video conferencing capabilities
Cat avg: 8.1
Worst Performing Features
Hosted PBX
Hosted telephony infrastructure obviated the need for local PBX hardware
Cat avg: 8
User templates
Create and apply batch configurations to multiple users at once
Cat avg: 7.5
Call reports
Historical call analysis and trending metrics
Cat avg: 8.1
CallFire Features from Reviews
Cloud PBX
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
7.6-3%
Hosted PBX
Hosted telephony infrastructure obviated the need for local PBX hardware
Category average: 8
Multi-level Interactive Voice Response (IVR)
IVR is a phone menu allowing callers to interact with the system through voice and keypad
Category average: 7.7
User templates
Create and apply batch configurations to multiple users at once
Category average: 7.5
Call reports
Historical call analysis and trending metrics
Category average: 8.1
Directory of employee names
Voice directory of all employees for self-service dialing
Category average: 8.3
Call Management
Customized phone system settings
9.3+13%
Answering rules
Ability to enter rules to route calls to main number or other extensions in case of absence
Category average: 8.5
Call recording
Automatic recording of inbound and outbound calls
Category average: 8.4
Call park
Ability to hold calls in virtual location and subsequently access from any phone in system
Category average: 8.1
Call screening
Ability to block numbers or send calls directly to voicemail
Category average: 8.3
Message alerts
Receive SMS and email message notifications for voice and fax messages
Category average: 8.6
VoIP system collaboration
Team collaboration via cloud phone system
10+23%
Video conferencing
Built-in video conferencing capabilities
Category average: 8.1
Audio conferencing
Audio conferencing credentials for all on the system.
Category average: 8.5
Mobile apps
Apps are compatible with mobile devices.
8.3+6%
Mobile app for iOS
App for iPhone and iPad
Category average: 8
Mobile app for Android
Android app
Category average: 7.8