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Calibre

Score9.1 out of 10

12 Reviews and Ratings

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What is Calibre?

Calibre is call center recording software from HigherGround, Inc..

Categories & Use Cases

Reviews

What users are saying about Calibre.
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With Calibre we manage to stay on top of everything in the company.

Incentivized
Richard JasselView profile
Maintenance Team Manager in Customer Service at Eastman Chemical Company (10,001+ employees employees)

Use Cases and Deployment Scope

We are using this software to monitor the calls made by our agents to customers, potential customers, external employees, and suppliers. We can know with the call recordings the performance of the agents, thanks to the analysis and reports that the platform gives us. It is very useful and has significantly improved the work of our agents.

Pros

  • It allows us to record calls for customer service, as well as to record radio communications with the various employees in the field, ensuring that everything is recorded and nothing is overlooked.
  • It also saves the files of these recordings in an easily accessible file library, so that they can be retrieved and listened to whenever necessary.
  • It also allows for mobile recordings, for better and greater monitoring of employee calls on the road.

Cons

  • We had problems installing the software and adapting it to our computers, it was a bit of a long process because we had to try several times.
  • The radio recording sometimes does not sound very good, maybe it is when the radio loses coverage or range, but the quality of those recordings is not so optimal.
  • We have tried to contact technical support several times, including for the software installation, and never got through.

Most Important Features

  • Makes recordings of phone calls, radio calls, and text messages, to closely monitor interactions with customers, employees, and suppliers.
  • Features a file library, which stores each recording in an organized and easily searchable manner.
  • Provides scheduled reports and analysis to track agent performance, determine call failures, and correct errors being made.

Return on Investment

  • This software has been a great help to keep in control of all communications in the company, achieving better attention to customers and suppliers and better communication between employees. We have been able to effectively monitor communications with our suppliers, being able to meet deadlines and deliveries, which has benefited the company economically.

Convert, Edit, and Organize your eBook Library

Incentivized
Julia Dye
VP and CFO in Corporate at Warriors Publishing Group (1-10 employees employees)

Pros

  • Reformatting publications.
  • eBook editing.
  • Publication organization.

Cons

  • I'd like to see more customization.
  • More plugins and plugin notifications.

Return on Investment

  • Saves hours of time each week.
  • Updates as we need so we're always at the industry standard.

Alternatives Considered

Adobe InDesign

Other Software Used

Adobe InDesign

An unlikely tool in mastering group knowledge

Incentivized
Randolph RamirezView profile
Graphic Designer & Digital Marketing Associate in Marketing at Dauphin North America (51-200 employees employees)

Pros

  • eReader format conversion.
  • Digital eBook library collection.
  • Metadata gathering for books and magazines.
  • Easy news collecting for regular reading.

Cons

  • The UI is ancient and was cumbersome even then.
  • The intelligence of the converter for PDF to ebook is very hit or miss and doesn't always produce satisfactory results.
  • It requires a physical connection to your machine. This would be the perfect tool if it had remote cloud-based operation.

Return on Investment

  • Increased the learning time of my team.
  • Allowed for easy exchange of lengthy documents.
  • Provided more up to date general knowledge for the departments.

Other Software Used

Sketch

Let Calibre Manage Your eLibrary

Incentivized
Paul LiView profile
Senior Associate in Information Technology at Stir Architecture (11-50 employees employees)

Pros

  • Calibre supports various import format file types. After importing a particular digital ebook format, Calibre can be used to convert the ebook to a format preferred without loss of data.
  • Calibre offers a batch conversion routine. As the end user, I don't have to waste time manually converting one ebook at a time. Instead, I can select multiple ebooks and choose the "Bulk Convert" option.
  • With Calibre I have a digital library where all my ebooks are categorized and stored. I no longer have to search for their locations in my hard drive.

Cons

  • The Calibre ribbon interface could use some updating. When space is limited the ribbon menu ends with a set of arrows requiring the user to click on to drop down and see the rest of the menu. There should be an option to automatically shrink the ribbon to fit within the width of the Calibre window.
  • Calibre's Help command directs you to an online website for assistance. It would be great if there was an option to have a built-in help file that does not require an online presence.

Return on Investment

  • The greatest positive impact of Calibre is the time it saves in being a virtual digital library manager. Now I don't have to waste time searching for files stored all over my digital network. I can just open Calibre and search for them all from a single location.
  • Another excellent ROI is Calibre's ability to convert various digital ebook formats into a format I prefer to store the file. Now I no longer need to have installed various digital readers to be able to enjoy reading my digital ebooks.

Alternatives Considered

Adobe Acrobat DC

Other Software Used

Microsoft 365 Business, Microsoft Office 365, Remote Desktop Services

Calibre - All Digital, All in One Place

Incentivized
Verified User
Engineer in Research & Development (5001-10,000 employees employees)

Pros

  • Management of multiple formats - Calibre does an excellent job handling multiple copies of digital media in different formats, making it available to users in their choice of format.
  • Robust plug-in system - Calibre has a robust plugin system that support extensibility from it's wide user base. Anything from managing metadata to integration with other applications.
  • Built in reader - Calibre has a built in reader for digital media files, enabling users to view the content before deciding to download the content to their device.

Cons

  • User Interface - Calibre's user interface is pretty out of date looking, and the icons are often confusing. If not for the text labels, it would probably be a pretty hard interface to navigate.
  • Calibre doesn't warn you about digital rights management until you try to open digital media containing it. It would nice to have that flagged ahead of time to remove the offending content and any chance of it being propagated amongst users.
  • Calibre's metadata management system is fine, but doesn't always make the best choices when choosing to preserve or replace metadata depending on what it found online. It'd be preferable to have it present both the "before" and "after" metadata options prior to replacing the metadata.

Return on Investment

  • Enables technical engineers to share a pool of technical resources without needing to purchase physical copies. This makes it simpler for sharing digital media amongst users who prefer to consume it digitally.
  • Calibre has enabled us to avoid the informal and confusing lending library approach by having one centralized system where users can obtain content in their preferred format.
  • Calibre has also been seen as a value add by our employees as they see it as an investment in our knowledge resources.

Alternatives Considered

FoxitPhantom PDF

Other Software Used

LinkedIn Learning (Lynda.com), Remote Desktop Manager, JFrog Artifactory